ServiceNow HR Service Delivery

About Atos Group

Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job Title ServiceNow HRSD Consultant

Role Purpose

Design, configure, and support ServiceNow HR Service Delivery to improve employee experience and HR operations across UK/NL‑aligned engagements.

Key Responsibilities

• Design and optimize HR workflows, SLAs, and service catalog items; maintain HR knowledge and content.
• Implement HRSD capabilities such as Case & Knowledge, Employee Center, Onboarding & Transitions, Journey Management, and Universal Request.
• Administer the platform (changes, upgrades, ATF/testing), and publish HR dashboards/Performance Analytics.
• Partner on behalf of the HR Shared Services with Local IT teams for requirements, sign‑offs, and progress updates.
• Leverage AI Search, Virtual Agent/NLU, and Now Intelligence to drive deflection and faster resolution.

• ServiceNow CSA with hands‑on HRSD configuration (case/KB, catalog, lifecycle events, roles/ACLs).
• Solid HR process knowledge (onboarding, employee relations, policy & knowledge management).
• Experience with reports/dashboards and Performance Analytics.
• Familiarity with change control and documentation; ITIL preferred.

• 10 + years total experience with 2–5 years in HRSD (adjust as needed for level).
• Pune/ Mumbai/Blore based (hybrid) with overlap to CET/US timings

• CIS–HR, Employee Center/Universal Request, Journey Management, Mobile (Now Mobile/Agent), Predictive Intelligence/Virtual Agent.