Workforce Management Operations Analyst

Location-Mumbai

Flexi to WFO

Immediate Joiners Preferred

Roles & Responsibilities:

• Manage end-to-end vendor management, client relationship and payment operations processes.
• Managing internal stakeholders and vendor relationship
• Oversee and execute invoice processing, validation, and timely vendor payments.
• Ensure accuracy and compliance in all payment-related transactions.
• Work extensively with ATS (Applicant Tracking System) and Ariba tools for procurement and payment workflows.
• Coordinate with internal stakeholders (finance, procurement, operations) to resolve discrepancies.
• Maintain strong relationships with vendors and ensure timely query resolution.
• Monitor payment cycles and ensure adherence to defined SLAs.
• Ensure compliance with government statutory regulations and company policies.
• Identify process improvement opportunities to enhance efficiency and accuracy.
• Prepare reports and dashboards related to vendor payments and WFM metrics.

Required Skills & Qualifications:

• 7+ years of experience in vendor management and payments operations.
• Strong hands-on experience in:
• Invoice processing
• Vendor payments
• Payments reconciliation
• Working knowledge of ATS and Ariba tools.
• Good understanding of procurement-to-pay (P2P) processes.
• Knowledge of government statutory compliance and regulatory requirements.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Ability to handle high-volume transactions with accuracy.