Account Delivery Manager

Key Responsibilities

• Define, roll out, and oversee delivery strategy and operating model across the entire program scope in partnership with the client and account leadership
• Define and implement key performance indicators (KPIs) and metrics in partnership with client and account leadership
• Drive accountability for people and performance management, organizational and process compliance, and change management success

Qualifications:

• 15+ years in IT or Applications Development, preferably with relevant experience within consulting, managed services, or professional services
• 8+ years of experience with managing scalable operations at large, complex organizations, preferably within the hi-tech sector
• Track record of leading organizations through growth and strategic transformation
• Experience managing on-site and offshore teams to deliver IT services 24x7
• Experience uncovering insights that will help drive quality and speed to impact
• Experience implementing automation and AI to support scale and improve outcomes
• Experience with P&L ownership
• Experience leading organizations of at least 250 employees
• Expertise within ITSM, SDLC, and product management best practices
• Software engineering or technology consulting background preferred
• Executive-level communication skillset and presence
• Strong understanding of data analytics and being able to use data to recognize trends or improvement opportunities
• The ability to characterize the work the team is delivering, the value they are providing, and the challenges they are facing in data (i.e., metrics)