Technician, Onsite Support

The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties And Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation as needed
• Perform support tasks in a timely and quality conscious manner
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Provide client training as needed
• Adhere to and understand local safety standards for all site duties
• Setup and troubleshoot various audio/video systems.
• Travel to various job sites as required

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Drivers License and a Motor Vehicle Record that meets AVI-SPL driving standards

Education and/or Experience

• Minimum of 1 - 2 years of audiovisual support experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred