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Job Description
Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.
Key Responsibilities:
Profit Center Management
- ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
- Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
- Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
- Renewals: Maintain high client retention rates by proactively managing contract renewals.
Community Building & Event Management
- Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines.
- Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention.
Client Satisfaction & Service Delivery
- CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.
- Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.
Vendor Management
- Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.
Facilities Management
- Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis.
- Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
- Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.
- ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.
Participation in Company Initiatives
- Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.
Skills
ComplianceVendor ManagementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Awfis is a provider of managed co-working spaces. Users can browse for spaces based on space type, city, locality, and capacity. Claims that most of the facilities are on the managed aggregation model, where the owner gives the property to the company at no upfront cost and takes a higher share of the revenue. Users can book work-desks, private cabins, meeting rooms, business centers and book it online. Partnered with Incubators/Accelerators, Angel Networks, VC Funds, and Startup Mentors to support community members. Revenue is generated via prior bookings and commissions on the booking of meeting rooms on the platform.
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