Customer Service Representative - Lending

What role you will play in team: Provide exceptional customer service to lending customers.

What you will do: Answer customer inquiries, resolve issues, and assist with loan applications.

Key responsibility:

• Answer customer inquiries regarding loan applications, payments, and account information.
• Resolve customer issues in a timely and efficient manner.
• Assist customers with loan applications and documentation.
• Maintain accurate records of customer interactions.

• Adhere to all bank policies and procedures.
• Meet or exceed customer satisfaction goals.

Required Qualification and Skills:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

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• Knowledge of banking products and services.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive and friendly work environment.
• Health Insurance, Paid Time Off, Retirement plan

A Day in the Life: You will spend your day assisting lending customers with their inquiries, resolving issues, and ensuring a positive customer experience.