Video KYC Officer - Voice Process

Role : Video KYC Officer

Venue: Axis Bank Ltd, 10th floor, Prestige Shantiniketan, Hoodi Main Road, Whitefield. Bangalore 560048

About the Role:

The Video KYC Officer is part of the liability team under AVC, Axis Bank, which handles the NTB acquisitions and liability products. They need to be proficient in the completing the Video based KYC norms to help the customer be digitally on-boarded, and should possess working knowledge of Retail Asset products, Banking operations, Investment options and Card products. The VKYC Officer uses digital skills, operational knowledge and impactful client interactions to deliver on the promise of accurate and compliant VKYC for the customer and ensuring a pleasant journey in digital on boarding process, also exploring for any other up sell/cross-sell opportunities wherever possible.

Key Responsibilities:

• Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customers product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience
• Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence.
• Utilize effectively all applications, tools, and databases used to process transparent end to-end client support.
• Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Proficient with systems related to Banking transactions and services and simple resolutions for video connects thru different devices.

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  Strong willingness to work in a digital-banking setup.
• Teamwork, verbal and written excellence, resilience and highly motivated.
• Must be flexible and understanding in a challenging and ever-changing environment
• Excellent communication skills both written and verbal
• Graduates / Post Graduates with 2 to 4 years of experience from recognized university.
• English & Hindi is mandatory and additional local languages will be preferred.

Walk-in Interview Date: 2nd March 2026 till 6th March 2026.

Time: 10.30 am to 4.30 pm