International Voice Process - Customer Support (Technical)- WFO (Hyd)

We are hiring !!

Technical Support Associate International Voice Process (Customer Support) - Hyderabad (WFO)

Interview Mode: Walk-in Drive (No Virtual Interviews)

Interview Date: 2nd March 2026 (Report before 12 PM)

Interview Location: Ameerpet, Hyderabad

Industry: BPO (International Technical Support)

Employment Type: Full-Time (WFO)

Work Location: Hi-Tech City, Hyderabad

Shift: Night Shift (US/International Process)

Job Overview

We are hiring Technical Support Associates / Technical Support Executives for our International Voice Process in Hyderabad.

This opportunity is ideal for candidates with prior experience in International Voice Process, International Technical Support & Customer Support (Voice Process) roles.

Candidates will handle inbound technical support queries from international customers and provide end-to-end resolution for software, hardware, and network-related issues.

Salary & Compensation:

• Experienced Candidates: Up to 4.5 LPA (27,000 approx. take-home per month)
• Performance-based growth opportunities

Key Responsibilities:

• Provide International Technical Support (Voice Process)
• Troubleshoot issues related to:
• Operating Systems (Windows/Mac basics)
• Software applications
• Hardware & peripherals
• Network & connectivity issues
• Deliver excellent customer experience and achieve CSAT targets
• Meet KPIs such as AHT, FCR, and Quality scores
• Maintain proper ticket documentation and CRM updates

Eligibility Criteria:

• Graduates & Undergraduates (Any Stream)
• Minimum 1+ year of experience in International BPO:
• International Technical Support
• International Voice Process
• Sales exposure mandatory
• Excellent English communication skills (C1 proficiency)
• Strong analytical and troubleshooting skills
• Comfortable working in Night Shifts
• Career gap should not exceed 2 years

Why Join Us?

• 5 Working Days + 2 Rotational Week-offs
• 2-Way Cab Facility (Within 30 KM radius)
• Exposure to International Clients (US Process)
• Stable Work-From-Office Environment
• Structured training & Career Growth Path
• Performance-based promotions

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Requirement2:

Hiring experienced professionals for an International Voice Process in the Telecom domain (Technical).

Designation: Associate

Process: International Voice Process (Customer Support)

Employment Type: Full Time (WFO)

Work Location: Hi-Tech City, Hyderabad

Roles & Responsibilities:

• Handle international inbound voice calls for telecom customers
• Resolve issues related to network, connectivity, broadband, Wi-Fi, and service interruptions
• Provide clear and professional communication to ensure customer satisfaction
• Adhere to quality, compliance, and productivity standards

Eligibility Criteria:

• Minimum 2 years of International Voice experience
• Minimum last 6 months into Telecom service exp (is an added advantage)
• Graduates / Undergraduates can apply
• Willingness to work in 24/7 shifts

Key Skills:

• International Voice Support
• Telecom Customer Service & Troubleshooting
• Resolve issues related to network, connectivity, broadband, Wi-Fi, and service interruptions
• Excellent English Communication

Package: Max 5.5 LPA

Transportation : 2 way cab Radius with 20km

Mode of Interview : Virtual & Face to Face

Note:

• We follow a transparent hiring process and do not charge any fee from candidates for interviews or job offers.
• Kindly check thoroughly before applying

Interested candidates can directly walk in for the interview.

For additional information:

HR Sruthi G, Contact: 9154023717(WhatsApp)

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Share updated resumes on sruthi.g@axisservice.co.in