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Job Description
– Collections Officer
(Unique Job ID)
|
Designation |
Collections Officer |
|
Department |
Bucket 4+ Collections |
|
Level |
L4 |
|
Employment Type |
On-site, Full time |
|
Location |
Pune RO |
|
Reporting Manager Title |
Area Collections Manager |
|
Language |
English, Hindi, Local language (preferred) |
|
Travel |
60-80 km/Day |
|
Academic Qualification |
Graduation (B. Com, BBA or equivalent preferred) |
|
Work Experience |
Maximum 4 years |
|
Domain Knowledge (Preferable) |
Vehicle Finance (NBFCs or Banks). Collections Process |
Job Purpose
|
To manage and support recovery efforts by assigning cases, guiding field teams, and handling high-risk accounts. Ensure smooth coordination, timely recoveries, and compliance with company and regulatory guidelines. |
Key Responsibilities
- Handle a network of recovery /repossession agencies within the assigned territory.
- Onboard, train and review performance of recovery channel partners.
- Execute field recovery actions including skip tracing, settlements and closure of loan account.
- Review recovery data, classify the portfolio based on the risk and allocate the cases to collection agencies on basis of their skillsets.
- Maintain ROR within the assigned portfolio as per defined business targets.
- Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
- Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
- Meet or call customers to understand payment delays, suggest suitable repayment plans, and resolve disputes respectfully, especially in sensitive situations.
- Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
- Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
- Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
- Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
- Along with recovery prioritize penal charge collections to support collection cost.
- Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.
Key Skills Required
Technical Skills:
- Recovery process knowledge
- Collections system handling
- Regulatory and compliance adherence
- MS Excel and reporting tools
- Third-party vendor management
Soft Skills:
- Negotiation skills
- Conflict resolution
- Customer empathy and tactful communication
- People management
- Problem-solving
- Pressure-handling
Key Performance Indicators
- Bucket wise collection efficiency set by business as per Annual Operating Plan
- Penal Charges collection target set by the business as per the Annual Operating Plan.
- Ensure full compliance to the code of conduct in recovery and repossession as per the regulator
Additional Role Details
|
Work-Schedule |
5 Days/Week and as per the work demand |
|
Hiring Local/Pan-India Candidates |
(Based on company policy) |
|
Additional Comment (if any) |
Requirement of Personal vehicle and smartphone |
Skills
ExcelComplianceNegotiationVendor ManagementCommunicationTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
The Bajaj Group is amongst the top 10 business houses in India. Its footprint stretches over a wide range of industries, spanning automobiles (two-wheelers and three-wheelers), home appliances, lighting, iron and steel, insurance, travel and finance. The group's flagship company, Bajaj Auto, is ranked as the world's fourth largest two- and three- wheeler manufacturer and the Bajaj brand is well-known across several countries in Latin America, Africa, Middle East, South and South East Asia. Founded in 1926, at the height of India's movement for independence from the British, the group has an illustrious history. The integrity, dedication, resourcefulness and determination to succeed which are characteristic of the group today, are often traced back to its birth during those days of relentless devotion to a common cause. Jamnalal Bajaj, founder of the group, was a close confidant and disciple of Mahatma Gandhi. In fact, Gandhiji had adopted him as his son. This close relationship and his deep involvement in the independence movement did not leave Jamnalal Bajaj with much time to spend on his newly launched business venture. We are celebrating 125th Birth anniversary of Shri. Jamnalal Bajaj on 4th of November 2014. His son, Kamalnayan Bajaj, then 27, took over the reigns of business in 1942. He too was close to Gandhiji and it was only after Independence in 1947, that he was able to give his full attention to the business. Kamalnayan Bajaj not only consolidated the group, but also diversified into various manufacturing activities. The present Chairman of the group, Rahul Bajaj, took charge of the business in 1965. Under his leadership, the turnover of the Bajaj Auto the flagship company has gone up from INR.72 million to INR. 120 billion, its product portfolio has expanded and the brand has found a global market. He is one of India’s most distinguished business leaders and internationally respected for his business acumen and entrepreneurial spirit.
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