Lead - Tech Transformation/Senior Lead - Tech Transformation

Bajaj Finance
Posted: 4 hours ago
8-15 years
Megapolis, Pune Corporate Office - Weikfield, Pune, West, MAHARASHTRA, India
work from office
Full Time
Closes 13 Dec 2026
Posted: 4 hours ago
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Job Description

Job Purpose

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self?service channels for payments, settlements, promises?to?pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

  • 1. DB Architecture change for sync multiple systems
  • 2. Vertical Wise DMS One App Version Management
  • 3. Consolidation of Process (NACH, Death & Insurance Portal & CRM)
  • 4. SFDC CRM evaluation
Duties and Responsibilities
  • A – Key accountabilities pertaining to the role
  • 1. Product Strategy & Roadmap
  • Define multi?year roadmap for the DMS App & Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance.
  • Prioritize features based on business value, customer need, compliance impact, and technology feasibility.
  • 2. Technology Delivery & Architecture
  • Lead solutioning and development across Android, iOS, and Responsive Web stacks.
  • Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.
  • 3. Release Management & Operational Excellence
  • Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks.
  • Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides.
  • B – Additional Accountabilities
  • Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.
    •  Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
    Key Decisions / Dimensions
  •  Feature prioritization, roadmap direction, and design choices.
  •  Release gating, rollout strategy, and technical guardrails.
  •  Control frameworks for security, consent, communication, and payments.
    • Major Challenges
  •  Balancing rapid iteration with security, stability, and compliance.
  •  Integrating multiple systems while sustaining performance and reliability.
  •  Ensuring omnichannel consistency across app, web, and assisted journeys.
  •  Managing customer diversity (languages, device types, digital maturity).
    • Required Qualifications and Experience
    • a) Qualifications
    • B.E./B.Tech
    • Certifications in Product Management, Cloud, Security/Privacy, Agile/SAFe desirable
    • b) Work Experience
    • 12–18 years leading high?scale app/web products (preferably BFSI/collections/digital payments)
    • Strong expertise in UX, mobile/web development, payments, compliance, and analytics

    • Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.

    Skills

    Skills As Per JDAndroidIOSComplianceCRMProduct ManagementProduct StrategyUI/UXAgileCommunicationLeadership

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    About Company

    Bajaj Finance Limited is one of India's largest non-banking financial companies, incorporated on 25 March 1987 as Bajaj Auto Finance Limited and headquartered in Pune, Maharashtra. It is a subsidiary of Bajaj Finserv Limited and part of the Bajaj Group.

    Originally focused on two- and three-wheeler financing, the company now offers consumer durable loans, personal loans, business and SME lending, home loans, loans against property, and deposits. Bajaj Finance is listed on the NSE and BSE and employs over 70,000 people.

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