Senior Manager - MFI Service & Operations

“This position is open with Bajaj Finance ltd.”

•  Own and deliver automated Business Compliance reporting & dashboards for MFI and Gold businesses with high accuracy and timeliness
•  Build and optimize SQL-based data pipelines and logic to support scalable analytics and reporting needs
•  Design and implement Regulatory and Non-Regulatory KPI frameworks, enabling standardized performance and compliance tracking
•  Drive end-to-end automation of calling workflows, including trigger-based case identification, prioritization, allocation, and disposition tracking
•  Develop AI-driven monitoring solutions for real-time KPI tracking and proactive risk identification
•  Create and enhance SFDC dashboards and reports to enable actionable insights for business stakeholders
•  Collaborate with cross-functional teams to translate business requirements into data and automation solutions
•  Continuously improve data quality, process efficiency, and automation coverage across compliance analytics

• Problem-solving mindset with high ownership and execution focus