Senior Operations Manager

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About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview.

Global Financial Control India is the global delivery footprint of the banks Global Financial Control function within the Chief Financial Officer group and is responsible for multiple functions including U.S. and Regional Legal Entity Controllership, Regulatory Reporting, Balance Sheet Reconciliations, Tax Accounting & Compliance, Treasury, Operational Risk & Controls Oversight, Finance Change, Production Services and Data Management.

In short, our focus is to get the numbers right and to work in support of the companys goals, most importantly responsible growth.

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• The Business Architect / Process Redesign Lead serves as a member of the GFC COO Team, responsible for reimagining and redesigning finance, accounting, and operational processes to leverage AI-enabled capabilities at scale.
• This role partners with Process Owners, Operations, Technology, Risk, and Data teams to transform existing workflows into streamlined, controlled, and scalable target-state operating models. The individual will lead end-to-end process reengineering efforts, ensuring that AI solutions are applied to the right business problems and integrated into sustainable operating processes rather than deployed as isolated desktop automations.
• In addition to process transformation responsibilities, the role will contribute across other AI team functions including intake assessments, business case development, prioritization, governance readiness, adoption planning, value realization, and delivery support.

Responsibilities.

Process Redesign & Business Architecture

• Partner with process owners and business leaders to assess current-state processes and identify opportunities for AI-enabled transformation.
• Lead process reengineering initiatives for finance, accounting, regulatory reporting, operational, and support processes.
• Design future-state workflows that optimize controls, reduce manual effort, improve quality, and enhance scalability.
• Map existing desktop tools, manual activities, and localized solutions to enterprise AI capabilities and reusable platforms.
• Evaluate impacts to governance, controls, operating procedures, and organizational responsibilities resulting from AI adoption.
• Document business requirements, process flows, decision points, control frameworks, and target-state operating models.

AI Strategy & Solution Development

• Participate in intake, triage, and prioritization activities for AI opportunities across GFC.
• Help assess value, feasibility, reusability, data readiness, technology dependencies, and control implications of proposed solutions.
• Collaborate with Technology, Data Management, and CFO Innovation teams to shape solution designs and implementation approaches.
• Support development of business cases, value realization plans, and executive materials used for funding and prioritization decisions.

Delivery, Governance & Adoption

• Partner with project managers, technology teams, and process owners throughout design, testing, deployment, and adoption phases.
• Ensure target-state processes incorporate appropriate controls, human-in-the-loop oversight, auditability, evidence retention, and risk management requirements.
• Support user acceptance testing, process validation, and operational readiness activities.
• Assist with training, communications, adoption planning, and change management efforts to drive successful implementation.
• Contribute to benefits tracking and measurement of business outcomes including cycle time reduction, quality improvements, productivity gains, and control effectiveness.

Requirements.

Education.

• Bachelors degree (preferably in Computer Science, Data Science etc.)

Certifications If Any

• Finance Domain related trainings /certifications
• Technical certifications in Microsoft Copilot, M365, Studio, Orchestra, RPA tool like UiPath, Alteryx Advanced and Tableau preferred
• AI enabled automation / workflow solution tools

Experience Range.

• 12-18+ years total experience
• 5+ years leading finance transformation initiatives
• 3+ years working with AI, automation, or digital transformation programs
• Experience managing cross-functional global stakeholders
• Proven record of delivering measurable business outcomes

Foundational skills.

• End-to-end process redesign, Finance transformation
• Business Architecture and Operating Model frameworks
• Strong Project & Change Management
• Workflow orchestration & Target Operating Model
• Control optimization and automation/AI focused redesign
• Accounting operations mainly controllership, External reporting

• Risk and compliance management
• Data governance fundamentals

• AI opportunity identification and assessment
• Generative/Agentic AI fundamentals
• AI governance and risk management

• Strategic problem solving
• Requirements gathering, documentation & Business case development

Desired Skills

• Executive storytelling
• Data management & Systems integration awareness
• Digital transformation technologies

• Transformation execution

• Senior Stakeholder communications - Strong written and verbal communication

Candidate is not expected to be a software developer but should be capable of engaging effectively with Technology, Data, and Architecture teams.

Work Timings.

Flexible between 11:30 am IST to 8:30 pm IST or 12:30 pm IST to 9:30 pm IST

Job Location.

Gurugram