An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
Position: Associate
Department: Customer Support
Location: Gurugram
About Barosi
Barosi is an authentic food brand, celebrating Bharat and India through its products like Ghee, Honey, Oil, Pickles, etc. and stories. We are seeking a motivated Design intern to join our team and serve as the first point of contact for milk-related queries. This role involves actively converting leads into trial and subscription customers while providing an outstanding customer experience.
Key Responsibilities
Customer Support and Query Resolution
Respond to inbound queries related to milk products through calls, messages, and emails.
Address customer questions, concerns, and requirements promptly and effectively.
Lead Conversion
- Engage with potential customers from various inbound channels (Meta, Google, organic traffic, and events).
- Educate leads on Barosis milk offerings, benefits, and subscription options.
- Encourage trial usage of products and convert trial customers into long-term subscribers.
Promotions and Deals Communication
Inform customers about current deals, discounts, and seasonal promotions.
Tailor communication to increase customer engagement and maximise sales potential.
Follow-up and Customer Retention
Conduct follow-ups with trial customers to assess satisfaction and discuss subscription plans.
Develop positive relationships with customers to build trust and encourage long-term loyalty.
Feedback and Process Improvement
Collect feedback on customer preferences and relay insights to the product and marketing teams.
Provide input on customer communication strategies and suggest improvements to enhance service quality.
Requirements
- 1-2 years of experience in a customer service, sales, or support role, ideally within the food or FMCG industry.
- Strong communication and interpersonal skills to engage with customers professionally and empathetically.
- Ability to handle multiple inbound channels effectively and manage customer relationships.
- Familiarity with CRM tools and systems is a plus.
- Passion for delivering excellent customer service and helping customers make informed decisions.
Skills
SalesCustomer ExperienceCustomer RelationshipsCustomer RetentionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Similar Jobs
View all
New Business Development / Sales roles in Gurugram.
One email a day. Unsubscribe any time.
