Customer Support Associate

Position: Associate

Department: Customer Support

Location: Gurugram

Experience Required: 1-2 years

About Barosi

Barosi is a fast-growing company dedicated to delivering high-quality food products to our customers. We are seeking a motivated Customer Care Executive to join our team and serve as the first point of contact for milk-related queries. This role involves actively converting leads into trial and subscription customers while providing an outstanding customer experience.

Key Responsibilities

Customer Support and Query Resolution

• Respond to inbound queries related to milk products through calls, messages, and emails.
• Address customer questions, concerns, and requirements promptly and effectively.

• Engage with potential customers from various inbound channels (Meta, Google, organic traffic, and events).
• Educate leads on Barosis milk offerings, benefits, and subscription options.
• Encourage trial usage of products and convert trial customers into long-term subscribers.

• Inform customers about current deals, discounts, and seasonal promotions.
• Tailor communication to increase customer engagement and maximise sales potential.

• Conduct follow-ups with trial customers to assess satisfaction and discuss subscription plans.
• Develop positive relationships with customers to build trust and encourage long-term loyalty.

• Collect feedback on customer preferences and relay insights to the product and marketing teams.
• Provide input on customer communication strategies and suggest improvements to enhance service quality.

• 1-2 years of experience in a customer service, sales, or support role, ideally within the food or FMCG industry.
• Strong communication and interpersonal skills to engage with customers professionally and empathetically.
• Ability to handle multiple inbound channels effectively and manage customer relationships.
• Familiarity with CRM tools and systems is a plus.
• Passion for delivering excellent customer service and helping customers make informed decisions.