Senior Manager - Warehouse Operations

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• Lead end-to-end operations across large-scale fulfilment, sortation, warehouse, and distribution processes.
• Drive operational KPIs including productivity, SLA adherence, TAT, throughput, cost, quality, and service levels.
• Manage large teams, including workforce planning, manpower deployment, productivity, performance reviews, and people development.
• Plan and optimize capacity, inventory movement, dock utilization, manpower, and transportation to meet business requirements.
• Identify process gaps and implement Lean, automation, and technology-driven solutions to improve operational efficiency.
• Monitor daily MIS, dashboards, and operational metrics; conduct RCA and implement corrective and preventive actions.
• Collaborate with Supply Chain, Transportation, Technology, Finance, HR, and Business teams to ensure seamless operations.
• Manage vendor and 3PL performance, ensuring adherence to agreed SLAs, quality standards, and cost targets.
• Drive cost optimization initiatives through manpower productivity, route/process optimization, resource utilization, and wastage reduction.
• Ensure compliance with company SOPs, safety standards, audit requirements, and statutory guidelines.
• Handle escalations related to operational delays, customer experience, capacity constraints, and service-level issues.
• Lead new process launches, facility expansions, operational transitions, and continuous improvement projects.
• Develop and implement SOPs, governance mechanisms, and performance management frameworks across operations.
• Present business reviews and operational performance insights to senior leadership and drive strategic action plans.