Contact Center AI Platform (CCAIP) Administrator

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Were seeking a talented CCAIP Administrator to manage and optimize our AI-driven contact center platform. Key responsibilities include system configuration, integration with other tools, monitoring performance, and ensuring platform security. Ideal candidates should have strong knowledge of AI technologies, experience with contact center solutions, and excellent problem-solving skills. Join us to revolutionize customer service with AI!

Key Responsibilities

• Perform administrative functions to support the operation of the contact center.
• Analyze, troubleshoot, and configure the CCAIP platform.
• Manage functions and reporting with CCAIP.
• Set up and configure cloud-based resources.
• Monitor and troubleshoot issues.
• Manage access and security.
• Optimize performance.
• Work with different teams and stakeholders to ensure CCAIP infrastructure meets organizational requirements.

• CCAIP: Core features, functionality, reporting, and configuration
• Cloud Platforms: Google Cloud Platform (GCP)
• Contact Center AI: Conversational AI, telecommunications, networking, or contact centers
• Integration: Sophisticated telephony and digital chat systems
• Security: Access control, security management
• Collaboration: Google Workspace, collaboration tools
• Required qualifications to be successful in this role
• Bachelors degree in Computer Science Engineering or related field.
• 4-7 years of experience in managing cloud-based contact center solutions, preferably with Google Contact Centre AI Platform (CCAIP).
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
• Excellent communication and collaboration skills, with the ability to work with diverse stakeholders.
• Ability to work in a fast-paced environment and adapt to changing requirements.

• Job Type: Permanent Full Time
• Work Profile: Hybrid
• Years of Experience: 4-7 Years
• Location: Bangalore

What We Offer

• Competitive salaries and comprehensive health benefits
• Flexible work hours and remote work options.
• Professional development and training opportunities.
• A supportive and inclusive work environment.