System Analyst

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About

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content we advance how Canadians connect with each other and the world.

Are you someone who is actively looking to push the boundaries of what can be accomplished through a native mobile experience for one of the biggest brands in Canada Are you seeking to showcase your skills to our 2+ million customers Our teams purpose is to help users easily self-manage their Wireless, TV, Internet, and Home Phone services and devices while on the go. With ov er 8 million monthly visits (and growing), it is critical that our application provide best in class usability and reliability to meet our customers needs.

If youre ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Requirement

• Elicit business requirements for project initiatives from various stakeholder teams using Agile methodology (write features and stories)
• Trouble shoot reported issues in the Dispatch and Work Order Management streams
• Prioritize investigations with vendor teams
• Effectively identify all areas of impact to Dispatch and Work Order Management systems for new initiatives
• Partner with vendors/Business to prime and resolve defects and ensure alignment
• Implement/co-ordinate mitigation where required
• Contribute to the teams repository of How to documents

• High aptitude for understanding information systems technology and the ability to understand JSON/XML, etc.

Strong understanding of system integration, basic coding practices

Experience using databases/ database technology (SQL)

• Understanding of modeling concepts (JSON, XML, ERD, etc.) workflow/ data flow diagrams.

Familiarity with various software development life cycles (Agile, Waterfall, etc.)

Imitative to solve problems/find answers with minimal supervision/direction

• Experience debugging/triaging software defects and issues

Ability to test system requirements manually or systematically (following step by step procedures and/or using software such as Postman or SoapUI)

Strong analytical, problem solving and organizational skills

Good To Have

• Knowledge of any of the following Bell IT Systems will be an asset: ODM, TMForum, Service Now - specifically Field services module (FSM), etc.
• Knowledge of Bells Residential/Business services/products an asset
• Familiar with Confluence; JIRA
• Software development experience in any modern language (JAVA, C#, C++)

  What We Offer

• Competitive salaries and comprehensive health benefits
• Flexible work hours and remote work options.
• Professional development and training opportunities.
• A supportive and inclusive work environment