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Job Description
Software Industry
Profile - Technical Support Executive
Qualification - Any Graduate
Experience - Min. 4+ yrs in same field (strong communication skills )
Salary- Upto 3.6 LPA
Location - Jaipur
- Respond to customer queries through various channels (phone, email, chat, in-person).
- Provide first-line support for technical issues and concerns.
- Troubleshoot problems and guide customers through step-by-step solutions.
- Escalate complex issues to senior technical teams if necessary Diagnose hardware/software issues reported by customers.
- Troubleshoot and resolve problems related to system errors, software bugs, network issues, or hardware malfunctions.
- Reproduce reported issues in a controlled environment for better understanding.
- Assist with the installation and configuration of software or hardware.
- Ensure that products and services are set up and functioning according to customer requirements.
- Maintain detailed records of support requests, troubleshooting steps, and resolutions.
- Create knowledge base articles and user guides to assist customers and reduce repetitive queries.
- Report recurring technical issues to management for further analysis and solutions.
- Test new software releases, updates, or hardware to ensure functionality and performance.
- Provide feedback on product performance and suggest improvements based on customer issues.
Skills
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