IT Head

• Leading the deployment, customization, and integration of ERP/CRM systems like Salesforce, SAP, or equivalent to ensure support for project management, sales, customer engagement, and financial reporting.
• Driving automation projects in real estate including BMS, surveillance, access control, Wi-Fi enablement, and smart facilities management.
• Evaluating, onboarding, and managing IT vendors, service providers, and system integrators while negotiating contracts for cost optimization and service quality.
• Overseeing end-to-end IT project management including scoping, budgeting, implementation, and timelines to ensure timely delivery of IT initiatives with measurable outcomes.
• Managing internal IT operations including network, servers, storage, security, and business continuity to ensure high uptime, data security, and compliance with industry standards.

You will also play a crucial role in stakeholder and customer management by acting as a bridge between business teams and IT service providers, ensuring clear communication, effective problem resolution, and stakeholder satisfaction. Moreover, you will be expected to build and mentor a high-performing IT team, fostering a culture of innovation, accountability, and customer-centricity.

Key Skills & Competencies required for this role include proven experience in account management, vendor negotiations, and IT service delivery, strong exposure to ERP/CRM implementations, knowledge of IoT, smart city solutions, BMS, and surveillance systems, excellent communication and negotiation skills, strong project management capabilities, and a strategic mindset with hands-on problem-solving approach.

In terms of qualifications, candidates with a background in IT services/products, retail, or system integration are preferred. While real estate technology experience is an added advantage, it is not mandatory. An engineering/IT graduate with an MBA is the preferred educational background for this role.,