Key Account Manager

About the Company

We are an equal opportunity provider and encourage candidates from all genders, ethnicities, and groups to apply!

About the Role

The Key Account Manager will be responsible for developing, maintaining, and expanding long-term strategic relationships with high-value wholesale channel partners (e.g., Distributors, Large Dealers, Aggregators, and FMCG Exporters) across Patna. This role is central to driving B2B revenue and market penetration within the FMCG, Food & Beverage, and Retail sectors, with a specialized focus on the HoReCa and O&I segments.

Responsibilities

• Channel Sales & Revenue Growth
• Target Achievement: Exceed assigned sales targets for primary and secondary revenue across the Patna region.
• Segment Expansion: Specifically drive growth within the HoReCa (Hotels, Restaurants, and Catering) and O&I (Offices & Institutions) channels.
• Strategic Planning: Execute quarterly business plans for key accounts, focusing on product placement and institutional contract wins.
• New Channel Acquisition: Onboard new high-potential wholesale partners, retail aggregators, and institutional suppliers to expand market reach.
• Relationship & Account Management
• Partnership Management: Serve as the primary advisor for senior-level stakeholders and procurement heads in the HoReCa and O&I sectors.
• Conflict Resolution: Proactively resolve commercial and operational challenges to maintain high service levels.
• Performance Review: Conduct regular reviews to analyze market trends and develop corrective growth plans.
• Market & Commercial Operations
• Commercial Negotiation: Manage pricing, bidding, and contracts to ensure profitability and competitive advantage in institutional bidding.
• Forecasting & Reporting: Provide accurate sales forecasts and market intelligence via CRM tools.
• Supply Chain Coordination: Ensure timely order fulfillment and inventory management tailored to the just-in-time needs of institutional clients.

Qualifications

• Bachelors degree in Business or Marketing. MBA preferred.
• Minimum 5-8 years of B2B sales experience, with 3+ years in Key Account Management.
• Must have experience in FMCG, Food & Beverage, or Retail.
• Proven track record and deep network within HoReCa and O&I (Offices & Institutions) is mandatory.
• Previous experience working with or for companies such as Dabur, HUL, Reliance Retail, Walmart Retail, Nestle, Flipkart, or Amazon preferred.
• Mandatory track record in managing Wholesale/Distributor networks within Patna and the Bihar market.

Required Skills

• Institutional Sales Acumen: Expert understanding of the procurement cycles for hotels, hospitals, and corporate offices.
• Negotiation: Exceptional skills in closing complex commercial contracts and institutional tenders.
• Analytical: Proficient in MS Excel for pipeline management and data-driven forecasting.
• Communication: Excellent verbal and written skills in English, Hindi, and Telugu.
• Travel: Ability to travel extensively across Patna and nearby districts.

Pay range and compensation package

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Equal Opportunity Statement

We are an equal opportunity provider and encourage candidates from all genders, ethnicities, and groups to apply!