Lead Product Manager

Why this role matters

As Lead Product Manager, you will play a pivotal role in shaping the future of our digital services platform. You ll own high-impact product initiatives, drive user engagement, improve operational efficiency, and build the foundations of a future product team.

This role begins as a hands-on individual contributor with a clear growth path to building and leading a team of PMs.

What success looks like in your first 12 months

• Define and execute a digital product strategy that enhances customer experience and drives measurable business outcomes.

• Conduct user research and market discovery to identify needs and opportunities.

• Deliver meaningful improvements to consumer-facing digital products, increasing engagement and retention.

• Establish scalable product processes and frameworks.

• Begin building the foundation for a high-performing product team.

Why this is for you

If you re a strategic thinker, problem solver, and hands-on product leader who thrives on delivering impactful digital consumer products and you enjoy building from the ground up this is your opportunity to make a difference at scale.

What you ll do

• Define and lead the product roadmap, ensuring alignment with business goals and customer needs.

• Drive product discovery through user research, competitive analysis, and market validation.

• Translate insights into clear product decisions and strategies.

• Manage the full product lifecycle: ideation, research, development, testing, and rollout.

• Collaborate with engineering, UX, marketing, and commercial teams to deliver customer-centric solutions.

• Convert business requirements into actionable product specifications and user stories.

• Own backlog management and prioritization for efficient and effective delivery.

• Leverage analytics and customer insights for ongoing optimization and growth.

• Lay the groundwork for a future product team by defining processes, frameworks, and hiring plans.

• Recruit, hire, and mentor future product managers, fostering a culture of ownership, agility, and excellence.

What you ll bring

Education

• Bachelor s or Master s degree in Business, Computer Science, Engineering, or a related field.

Experience

• 6+ years of digital product management experience ideally in Telco, Digital Services, or B2C platforms.

• Proven track record of shipping successful consumer products that drove engagement and retention.

• Deep experience with customer journey optimization and digital experience design.

• Skilled in user research, creating personas, and applying product discovery frameworks.

• Experience in high-growth, fast-paced environments.

• Experience leading cross-functional product initiatives and end-to-end execution.

• Bonus: Experience hiring and developing product talent.

Skills

Must-haves

• Strong expertise in product roadmap planning, backlog management, and Agile methodologies.

• Skilled at translating customer data and behavioral analytics into product decisions.

• Strong user research and discovery skills turning insights into product direction.

• Experience with API-driven digital ecosystems and cross-platform digital products.

• Customer-first mindset with strong user empathy.

• Comfortable in high-growth, evolving environments.

Nice-to-haves

• Familiarity with billing systems, CRM integrations, and mobile self-care platforms.

• Experience with subscription-based consumer products.

• Experience building and scaling product teams.

Unique Attributes

• Strong leadership skills with the ability to influence without authority and mentor future team members.

• Exceptional problem-solving abilities that balance business goals with technical feasibility.

• Thrives in fast-paced environments, managing multiple priorities without losing focus.

• Entrepreneurial mindset builder at heart.