Job Description
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Job Description
About The Role
Every restaurant that signs up for Billzova needs a smooth first week and reliable support after that. As a Customer Support Executive, youll be the voice restaurant owners and their staff hear when something isnt working — over call, WhatsApp, or in-app chat.
Responsibilities
Every restaurant that signs up for Billzova needs a smooth first week and reliable support after that. As a Customer Support Executive, youll be the voice restaurant owners and their staff hear when something isnt working — over call, WhatsApp, or in-app chat.
Responsibilities
- Handle inbound support calls, WhatsApp messages, and chat queries from restaurant owners and staff
- Walk new customers through onboarding — menu setup, printer setup, staff accounts
- Troubleshoot billing, printing, and reporting issues, escalating to the technical team when needed
- Log every issue clearly so patterns can be spotted and fixed at the product level
- Follow up proactively with customers who havent billed in a few days to check if theyre stuck
- Clear, patient communication in Hindi and English
- Comfortable on the phone and typing quickly in chat
- Basic comfort with using apps/software — you dont need to code, but you shouldnt be afraid of a settings screen
- Calm under pressure — a restaurant mid-dinner-rush with a billing issue needs a fast, clear answer
- Direct impact — youre the reason a struggling restaurant owner has a good day
- Fixed working hours, no field travel required
- Growth path into Support Lead or Customer Success as the team grows
Skills
Customer SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
08 Nov 26, 07:11 PM IST
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