Account Executive, Small Business (Remote, US Shift)

Why BirdEye

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeyes AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the whos who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What Youll Do:

• Would be dealing with Small Businesses in the North American Market
• Would be handling meetings set by the SDRs
• Building and maintaining a solid pipeline for an efficient Middle & Bottom of the Funnel
• Prioritizing Impactful Discoveries, Mastering Demos and High Closures
• Maintain lasting relationships with clients by understanding their focus and anticipating their needs
• Coordinate internal and external resources to expedite workflow
• Manage communications for critical deals between upper management and relevant stakeholders
• Stay current with company offerings and industry trends
• Oversee and achieve organizational goals while upholding best practices

Responsibilities

• Solve problems for clients by understanding and exceeding their expectations
• Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
• Perform strategic prospecting - Follow ups, personalized communications, proposals, contracts, etc
• Identify potential bottlenecks prior and come up with solutions to mitigate friction
• Follow up with clients regularly to ensure needs are being met and to identify opportunities
• Building a solid pipeline by having prioritizing a value based model/approach towards prospects and ensuring high MOFU & BOFU

Requirements

• Experience as a B2B SaaS Account Executive to North American markets is mandate
• Ability to manage multiple accounts while seeking new opportunities
• Ability to understand client needs and negotiate costs and services
• Proficiency with CRM software and an aptitude for learning new systems
• Bachelors degree (or equivalent) in business or related discipline
• Proficiency in English
• Highly well versed in verbal and written communication
• Experience developing internal processes and filing systems

Why Youll Join Us

Birdeye is where industry leadership meets next-generation innovation. Our platform is trusted by thousands of businesses of every size and industry, giving them the tools to win every customer interaction. With AI woven into everything we build and into how we operate as a team were not just keeping up with the future, were defining it.

Here, youll join a culture that moves fast, thinks big, and celebrates wins together. Whether your passion is building, selling, supporting, or scaling, youll be surrounded by top talent who know what it takes to thrive in a competitive market. If you want to see your ideas create impact at scale and accelerate your career with a company on the rise, Birdeye is the place to do it.