Key Account Manager

Company Description BlackBuck Limited, founded in 2015, is Indias largest trucking platform and a pioneer in digitizing trucking operations. The company focuses on empowering fleet owners with end-to-end digital solutions to manage and grow their businesses efficiently. Leveraging data science and engineering, BlackBuck uses extensive transaction data from truckers across India to build future-ready products for the trucking ecosystem. Its robust digital infrastructure supports truckers with services such as load discovery, digital payments, telematics-based driver behavior analysis, and financing for vehicles and working capital. Today, more than 1 million truckers from over 100,000 villages transact on the BlackBuck platform.
Role Description The Key Account Manager is a full-time, on-site role based in Gandhidham, responsible for managing and growing strategic customer accounts in the trucking and logistics ecosystem. The role involves building strong relationships with key stakeholders, understanding their operational needs, and aligning BlackBucks solutions to improve efficiency and drive business outcomes. Day-to-day activities include monitoring account performance, resolving service issues, coordinating with internal operations, product, and finance teams, and identifying opportunities for cross-selling and upselling. The Key Account Manager will regularly analyze data and market trends, prepare performance reports, and present insights to customers and internal leadership. This role also includes ensuring contract compliance, maintaining high levels of customer satisfaction, and contributing feedback to enhance BlackBucks services and offerings.
Qualifications

• Strong account management, customer relationship management, and stakeholder engagement skills.
• Experience in sales, business development, or key account handling, preferably in logistics, transportation, or technology-enabled services.
• Ability to analyze data, interpret performance metrics, and use insights to drive decisions and improvements.
• Effective communication, negotiation, and presentation skills, with proficiency in English and relevant local languages.

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• Proven ability to work on-site with cross-functional teams, manage multiple priorities, and meet targets in a fast-paced environment.
• Bachelors degree in Business, Management, Engineering, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
• Familiarity with digital platforms, CRM tools, and basic MS Office (Excel, PowerPoint, Word); comfort working with technology and mobile applications.
• Prior experience working with fleet owners, truckers, or large B2B accounts in the logistics or supply chain domain is highly beneficial.