Solutions Architect - Gen AI And Voice AI
Data Science Analytics & Machine Learning
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Job Description
Solutions Architect - Enterprise Voice AI
Customer-Facing / Pre-Sales
Location: Bengaluru
Role Overview
We are looking for a customer-facing Solutions Architect who will work closely with enterprise clients to design and demonstrate Voice AI solutions integrated with their telephony infrastructure.
This role is focused on solution architecture, enterprise engagement, technical demos, and documentation, rather than core platform development.
You will work directly with customer telephony teams, IT teams, and infosec teams to design and deploy Voice AI solutions that integrate with platforms like Genesys, Avaya, Cisco, and cloud telephony providers.
The role requires the ability to manage multiple enterprise engagements simultaneously and act as a bridge between Sales, Delivery, and Product teams.
Key Responsibilities
Enterprise Solution Architecture
- Design Voice AI solution architectures for enterprise deployments
- Integrate AI voice agents with telephony platforms such as:
Genesys
- Avaya
- Cisco Contact Center
- NICE CXone
- Amazon Connect
- Define integration approaches with SIP trunks, PBX systems, PSTN, and cloud telephony providers
- Build and run technical demonstrations and POCs for enterprise customers
- Demonstrate Voice AI capabilities in real telephony environments
- Support customer pilots and early deployments
- Conduct technical discovery sessions with enterprise stakeholders including:
Contact center teams
- IT infrastructure teams
- Telephony architects
- Security and compliance teams
- Translate business requirements into solution architectures and deployment approaches
Prepare and share solution documentation with customers, including:
- Solution architecture documents
- Integration design documents
- Deployment architecture diagrams
- API integration documentation
- Security and compliance documentation
- RFP technical responses
- Work with customer infosec and compliance teams during deployment reviews
- Provide documentation around:
Architecture
- Data flows
- Security controls
- Hosting and data residency
- Support enterprise security questionnaires and architecture reviews
- Work closely with Sales teams during enterprise deals.
- Coordinate with Delivery teams during implementations.
- Ensure smooth transition from pre-sales to deployment
Manage multiple enterprise engagements simultaneously.
- Act as the primary technical point of contact during pre-sales and early deployment stages
- Ensure customer success during pilots and solution rollout
- Telephony & Contact Center Systems
- Strong familiarity with enterprise telephony ecosystems:
- Genesys
- Avaya
- Cisco Contact Center
- NICE CXone
- Amazon Connect
- SIP / RTP
- PSTN
- PBX systems
- IVR flows
- SIP trunking
- Call routing
Experience working with:
- Voice bots
- Conversational AI platforms
- Contact center automation solutions
- Speech technologies (STT / TTS)
- LLM-based conversational systems
- Voice AI platforms
Experience designing enterprise integrations involving:
- APIs
- CRM systems
- Contact center software
- Telephony infrastructure
Ability to create clear technical artifacts such as:
- Architecture diagrams
- Solution design documents
- Security architecture explanations
- Integration documentation
- Excellent communication and presentation skills
- Ability to engage with enterprise stakeholders
- Comfortable running technical workshops and demos
- We are looking for someone who:
- Has strong understanding of enterprise contact center systems
- Is comfortable engaging with enterprise customers
- Can run demos and solution workshops
- Is capable of managing multiple enterprise customers simultaneously
- Works well with sales and delivery teams
- Experience with LLMs or generative AI
- Experience with conversational AI platforms
- Experience in BFSI or large enterprise deployments
- Experience working with CPaaS platforms
Skills
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