Posted: 7 months ago
Posted: 7 months ago
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Job Description
About You
You are a proactive and experienced Salesforce operations professional who thrives at the intersection of business and technology. With a strong technical foundation and a passion for process improvement, you enjoy working with cross-functional teams to simplify, scale, and automate CRM workflows that drive measurable business impact.
Role and Responsibilities
As a CRM admin. in our CRM Customer Data Excellence team, your responsibilities will include:
- Salesforce Platform Management: Administer, configure, and maintain the Salesforce platform, ensuring optimal performance, reliability, and alignment with business objectives.
- Data Quality Governance: Own data hygiene, deduplication, enrichment, and operational cadence processes to maintain high CRM data quality. Implement and monitor data governance policies.
- User Access Management: Manage user roles, permissions, profiles, and license usage in compliance with security and regulatory standards.
- Territory Process Administration: Oversee territory assignment and changes for the sales community, adhering to the GTM model. Support lead lifecycle, opportunity management, and forecasting initiatives.
- Change Management Deployment: Lead user acceptance testing (UAT), deployment, and change management for system enhancements and fixes. Communicate changes and gather feedback from stakeholders.
- Training Documentation: Develop, plan, and deliver sales tool training. Build and maintain internal documentation and best practices.
- Cross-Functional Collaboration: Partner with business, IT, and other teams to implement scalable processes and automation across the CRM ecosystem. Advocate for business needs and act as a subject matter expert on Salesforce and business processes.
- Reporting Analytics: Perform business analysis and reporting, providing actionable insights to management and sales teams.
- Continuous Improvement: Proactively identify process bottlenecks and propose scalable solutions. Evaluate new Salesforce features and drive adoption of relevant enhancements.
- Ensure adherence to data privacy regulations (e.g., GDPR), support audit activities, and conduct periodic reviews of access controls.
Professional Expertise
Must-Have Skills:
- Proven experience as the operational point of contact for sales and business teams, ensuring smooth execution of GTM processes and high data quality standards
- Deep expertise in Salesforce operations: user management, data governance, process automation, and system configuration
- Strong understanding of marketing and sales processes: territory management, lead management and routing, pipeline management, deal progression, and forecasting
- Knowledge of account and contact management best practices, including segmentation, enrichment, deduplication, and hierarchy management
- Exposure to revenue operations workflows such as territory management, pipeline coverage, and quota tracking
- Ability to translate technical concepts into clear business terms and vice versa; strong sense of responsibility and teamwork.
- Proactive problem-solving: identifying bottlenecks and proposing practical, scalable solutions
- Track record of implementing automation and workflow that reduce manual tasks and improve CRM usability and productivity
- Proficiency in Microsoft Office suite, especially Excel
- Experience working in global teams across time zones in a collaborative environment with business users, colleagues, IT, Sales Operations, Marketing, Customer Success and other colleagues
- Acted as the operational point of contact for Sales and other parts of the business teams, ensuring smooth execution of GTM processes and high data quality standards.
- Deep expertise in day-to-day Salesforce operations, including user management, data governance, process automation and system configuration.
- Good understanding of Marketing Sales processes: Territory Management, Lead ManagementRouting, Pipeline Management, Deal Progression, Forecasting
- Knowledge of Account and Contact management best practices, including data segmentation, enrichment, deduplication, and hierarchy management.
- Exposure to Revenue Operations workflows such as territory management, pipeline coverage and quota tracking.
- Team player with strong sense of responsibility and ability to translate technical concepts into clear business terms and vice versa.
- Proactively identifies bottlenecks in processes and proposes practical, scalable solutions.
- Ability to handle multiple tasks simultaneously and prioritize accordingly
- Lead and optimize core operational processes such as lead routing, case management, segmentation, territory assignments, and data hygiene.
- Proven track record of implementing automation and workflow efficiencies that reduced manual tasks, improved CRM usability and increased team productivity.
- Proficient in Microsoft suite Word, PowerPoint and especially Excel
- Experience working in a global team working across different time zones, in a collaborative environment with business users, colleagues, IT, Sales Operations, Marketing, Customer Success and other colleagues
Preferred Skills:
- Broader knowledge of other Revenue tech stack tools, e.g. Eloqua, HubSpot, Gainsight, Certinia
- Familiarity with implementing AI and Agents to improve productivity and enhance the user experience
- Experience with data visualization tools (e.g., Tableau, CRMA, Power BI) and basic scripting (e.g., Salesforce Flow, Apex triggers).
Education:
- Bachelors degree in computer science, Information Systems, or a related field
- Salesforce Administrator certification preferred
- Minimum 3 yearsexperience in Salesforce administration or related roles (recommended).
Skills
CrmOperations ManagementForecastingAiPower BiBusiness AnalysisAdvocateSubject Matter ExpertOperationsAdministrationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
BMC Software, a global leader in IT solutions, empowers businesses to run and reinvent their operations with innovative software and services, including automation, operations, and service management. Specializing in mainframe, mobile, cloud, and DevOps solutions, BMC Software is at the forefront of the digital enterprise management field. BMC Software careers offer an opportunity to be part of a team that values creativity, collaboration, and the pursuit of excellence. Professionals at BMC are dedicated to solving complex IT challenges, driving digital transformation, and contributing to the success of customers worldwide. Joining BMC Software means embarking on a career where innovation thrives, and where you can make a real impact in the technology industry.
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