Head - Information Technology

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Key Highlights of the Role:

• Develop IT function in BOBCARD by establishing the necessary platforms, processes & enablers and developing / hiring the requisite talent.
• Oversee the development of enterprises technology standards, governance processes and performance metrics to ensure that IT delivers value to enterprise.
• Will have a pivotal role in supporting the business department and meeting their needs in a time bound manner.
• Manage the IT function through operational planning, budgeting and staffing with focus on staffing and budgeting.
• Direct and supervise teams across application management, infrastructure and network management, IT security and IT Projects.
• Designing and executing robust back-office goals that support and evolve with long term business strategies.
• Evaluate and identify appropriate technology platforms (including web, cloud-based and mobile applications, frameworks and the deployment stack) for delivering the company's services.
• Assess and Onboard 3rd Party Technology Aggregators and Platform Providers to enable Business scaling.
• Improve customer experience through enhanced front end design and seamless backend processing for company's digital touchpoints with customers.
• Run an efficient Production Support service with SLAs to support the IT infrastructure.
• Establish a robust project execution mechanism with processes to maintain quality and cost.
• As part of business continuity plan, ensure that there is no failure in business operations and appropriate disaster recovery plans are in place and regularly tested for readiness for unforeseen and unexpected events which can impact the business continuity.
• Be responsible for compliance to IT security policies as well as regulatory prescriptions for customer / employee / credit data.
• Ensure compliance with local regulatory requirements for establishing IT Governance in the organization.
• Establish ongoing IT Audits and IT Security Review Process for the Organization.
• Establish the metrics for measuring the performance of the IT function in contributing to the Business goals of BFSL and monitor the performance to ensure adherence to the defined targets.
• Partner with Chief Operating Officer to identify and actualize opportunities to improve efficiency, reduce cost and increase flexibility.
• Continue to attract / develop talented team members through staffing, training to meet the dynamic needs of the business.

Applicants Should Possess the Following Attributes:

• Knowledge of latest technological disruptors within and outside financial services.
• Understanding of credit cards and payment operations.
• Ability to manage the entire Technology vertical for the organization.
• Proven ability to manage onboarding of technology partners and oversight on execution of technology lead initiatives.
• Proven experience with implementation of technology transformation in a large division/company.
• Superior analytical, evaluative, and problem-solving abilities.