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Job Description
Job Title: Account Manager / Customer Success Manager Azure & Microsoft 365
Job Location: Hyderabad, Telangana
Department: Customer Success / Sales
Role Summary
We are seeking an Account Manager / Customer Success Manager to own post-sales relationships for our Azure and Microsoft 365 customer portfolio. The role is responsible for retention, expansion, and long-term account growth. This is a revenue-focused position centered on identifying upsell opportunities, strengthening stakeholder relationships, and driving adoption of cloud services.
Key Responsibilities
- Own and manage a portfolio of Azure and Microsoft 365 customer accounts
- Drive account growth through upsell and cross-sell opportunities
- Conduct Quarterly Business Reviews (QBRs) with structured usage and roadmap discussions
- Build relationships with IT leaders and business stakeholders
- Maintain expansion pipeline and forecast account growth
- Act as the primary strategic advisor for assigned customers
- Coordinate with internal teams to align delivery with customer goals
- Track customer health metrics and engagement
- Identify risks early and implement retention plans
Required Skill Sets
- Communication and executive presence
- Relationship-building and stakeholder management
- Persuasion and negotiation
- Strategic thinking
- Ownership and accountability
Skills
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