Customer Support Intern

We are looking for a motivated and enthusiastic Customer Support Intern to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to help customers with their needs. As an intern, you will gain hands-on experience in customer service and support, assisting our team in addressing customer inquiries, troubleshooting issues, and ensuring a seamless customer experience.

• Designation: Customer Support Intern
• Stipend: 10000 to 15000/-
• Location: Kochi
• Mode: WFO

Desired Skills & Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• A friendly, empathetic, and customer-focused attitude.
• Ability to work in a fast-paced, team-oriented environment.
• Recently completed degree in any field.
• Must have a laptop

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist in resolving customer issues and complaints, ensuring customer satisfaction.
• Provide product or service information to customers, answering questions regarding policies, procedures, and features.
• Maintain accurate and updated records of customer interactions.
• Escalate complex issues to senior team members when necessary.
• Collaborate with other departments to ensure seamless customer experiences.
• Collect customer feedback and share insights with the team to improve service quality.