Sales Operations Manager (SOP Manager)

Overview

About Bruker:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the worlds leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers needs as well as to continue to develop state-of-the-art technologies and innovative solutions for todays analytical questions.

Bruker - Innovation with Integrity.

Please visit www.bruker.com .

Bruker India is looking for a Sales Operations Manager (SOP Manager) to join and oversee our Sales Operations team. This position is based in Bengaluru, India.

Responsibilities

Effective Order Management operation for system NOB and REVENUE booking

• Ensure accuracy of monthly closing reporting and perform reconciliation and policy compliance monitoring.
• Ensure the one source of truth of information between the Order Management Team and Finance Team.
• Ensure work carried out in accordance with applicable SOPs and working practices. Provide active support during closing period to questions/audits.
• Hold self and others accountable for achieving results.
• Liaise with various levels of management across Operations.

• Engage stakeholders and influencers, lead major changes, and effectively coach seniors. Lead people transformation for structure, process, and competency.
• Ensure a fair and equitable process when gathering feedback. Seek and utilizes input from staff and oversees change implementation.
• Ensure that input from functional / regional expertise has been adequately incorporated.
• Assess potential risk and propose mitigation strategies. Ongoing anticipate and adjusts for problems and obstacles.
• Focus on employee needs, balance it with delivering what the strategy structure wants.

• Ensure the maintenance of a smooth user experience during the org changes process. Manage all satisfaction, utilization, and calculations of the solutions delivered.
• Manage and provide support to internal teams through training sessions, mentoring, and support. Identify resource/training needs, constraints, and inter-dependencies.
• Provide clear guidance and set standards to others, enabling the best outcome from the team.
• Monitor activities to ensure all team follow procedures and SOPs and execute technical and operational tasks.
• Navigate and influence multiple cross-functional teams in a complex work environment.

• Lead by example and bring out the best in teams.
• Manage individual contributors (professional employees) and / or supervisors and ensure they work efficiently.
• Apply management skills to align staff activities with division strategies.
• Ensure alignment between stakeholders about business needs and data needs.
• Effectively delegation and support team. Set and manage realistic deadlines and expectations.
• Promote
• Promote streamline operations. Set implementation requirements globally.
• Promote teamwork, quality, and innovation. Encourage culture of feedback, user idea suggestion to maintain productive working relationships.
• Ensure and influence ongoing talent development. Identify skill-sets necessary to advance career development, arrange for appropriate training of team members, coach, mentor and manage staff.
• Provide trustworthy feedback/ guidance to stakeholders/ business partners as appropriate.
• Perform other duties as need and experience may dictate.

Qualifications:

• Education: Postgraduate / Masters / Engineering Graduate
• Minimum of 8-10 years of order management experience, preferably in an Analytical industry
• Proficient in MS Word, PowerPoint, Excel, and Sales Force.
• Experience working with SAP is preferred.
• Good knowledge and experience with import and export processes and related tax procedures.
• A positive team player, self-motivated, and possess strong

• Excellent Management skill to manage people, team, work and processes
• Excellent written and verbal English communication skills.
• Strong organizational skills and attention to detail
• Resourcefulness in solving problems.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.