Associate Process Manager

Overview

Please note: We are a remote-first organization so you can work from anywhere in India. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

As an Associate Process Manager, you will be a part of the Work Flow Management team, which is responsible for coordinating the flow of work coming into the editing department, working with the client servicing team to meet customer requirements and being the first point of contact for editors working across the globe.

Note: You will be expected to work in rotational shifts for the 24x7 process. Only candidates’ comfortable working in these shifts are requested to apply.

Responsibilities

• Collaborate with the editing, client servicing, and customer care teams to understand and deliver against client requirements
• Coordinate and answer queries from in-house and freelance editors across the globe in a timely and professional manner
• Having an in-depth knowledge of all processes within the company
• Cultivating solid relationships with the editors by providing a great personal and professional environment
• Interacting with editors through phone calls and email communications

• Minimum 1 year experience in a client servicing role
• Fluent English communication and good email-writing skills with attention to grammar, empathy, and internal processes
• Excellent organizational and time management skills with the ability to multitask
• Analytical skills to identify and plug inefficiencies
• Proficiency in Word and Excel would be an advantage
• Maintaining a positive frame while dealing with high pressure situations

Additional Information

CACTUS is a company powered by its inclusive community spirit. Were a melting pot of perspectives, breaking down barriers between different styles of thought to democratise access to scientific knowledge.

At CACTUS, theres opportunity for growth around every corner. You are encouraged to experiment, challenge yourself, stretch your capabilities, and take risks. If you are interested in building products that move innovation forward, then a career with us will sound like your jam. At CACTUS, you’ll discover the true extent of what’s possible through AI, have the autonomy to shape your career, embrace an accelerate-from-anywhere lifestyle, and make an impact.

• At the heart of everything are our researchers - we help enable their success, and every move we make is about creating a positive impact in the world of science.
• Together we,
• Power research. Empower people.

About CACTUS

Established in 2002, Cactus Communications (cactusglobal.com) is a leading science communication and technology company. It specializes in AI products and solutions that improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. CACTUS also offers medical communications under its brand Cactus Life Sciences. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Awards and Recognition

• Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
• Recognised as ‘Employers of the Future’ two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe
• Recognised as One of India’s Top 100 best Workplaces for Women by Great Place To Workregistered in 2022
• Winner of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022
• Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable
• Emerged as one of India’s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019
• Ranked #1 among India’s Great Mid-Size Workplaces by Great Place to Workregistered Institute in 2017