Senior Engineer After Sales (Service Support- Maharshtra)

Company Description Captain Tractors Pvt. Ltd. is a leading Indian manufacturer and exporter of compact and mini agricultural tractors, serving small farmers across diverse regions. Since 1994, the company has focused on producing fuel-efficient, eco-friendly tractors that meet industry standards and support higher productivity and crop quality. All tractors are assembled using rigorously tested raw materials and components, with strong emphasis on durability, low maintenance, and corrosion resistance. Products undergo thorough quality checks, and many features can be customized based on customer requirements, offering practical and affordable solutions for modern agriculture.

Role Description This is a full-time, on-site role for a Senior Engineer – After Sales (Service Support – Maharashtra), based in Rajkot. The role involves providing technical support to dealers and customers, diagnosing and resolving issues related to compact tractors, and ensuring timely service response across the Maharashtra region. The Senior Engineer will oversee after-sales service operations, coordinate with service centers, and support installation, commissioning, and maintenance activities. Responsibilities include analyzing recurring product issues, recommending corrective actions, and sharing feedback with the engineering and product teams for continuous improvement. The role also includes supporting training for dealer service teams, maintaining detailed service records, and assisting with customer communication to ensure high satisfaction and strong brand loyalty.

Qualifications

• Strong customer-facing capabilities with demonstrated Customer Service and Communication skills to manage inquiries, complaints, and feedback professionally.
• Proficiency in Technical Support for agricultural or automotive equipment, including fault diagnosis, troubleshooting, and guiding field technicians.
• Solid Analytical Skills to interpret service data, identify patterns in failures, and propose preventive and corrective actions.
• Experience in Sales Operations support, such as coordinating with sales teams on after-sales commitments, warranties, and service-related promotions.
• Diploma or Bachelors degree in Mechanical, Automobile, Agricultural Engineering, or a related technical field.
• Hands-on experience in after-sales or service roles within tractors, farm equipment, or similar heavy machinery is highly preferred.
• Ability to travel within Maharashtra for field visits, dealer support, and customer site inspections.
• Proficiency in basic computer skills and service reporting tools; familiarity with CRM or service management systems is an advantage.
• Comfort working in cross-functional teams, with a focus on safety, quality, and continuous improvement.