Branch Manager

Company Description Care Health Insurance is a specialized health insurer offering a wide range of products including retail health insurance, top-up coverage, personal accident, maternity, international travel, and critical illness plans, along with group health and personal accident insurance for corporates. The company also serves rural markets through micro insurance products and provides a comprehensive set of wellness services. Guided by a strong consumer-centric philosophy, Care Health Insurance invests in technology to enhance customer service, drive product innovation, and deliver value-for-money solutions. The organization has received multiple industry awards, including recognition as a smart insurer, sales champion, claims service leader, and best health insurance provider in rural sectors, highlighting its performance and reliability. These achievements reflect a dynamic and growth-oriented environment for professionals seeking impactful careers in health insurance.

Role Description The Branch Manager role at Care Insurance is a full-time on-site position based in Vasai. The Branch Manager oversees day-to-day branch operations, including managing sales activities, monitoring service quality, and ensuring compliance with company policies and regulatory requirements. Responsibilities include leading and motivating the branch team, setting performance targets, tracking key metrics, and implementing local business development initiatives to grow the customer base. The role requires building and maintaining strong relationships with customers, intermediaries, and corporate clients, resolving escalated issues, and promoting Care Insurances products and services in line with organizational standards. The Branch Manager also supports training and coaching of team members, prepares periodic reports, and collaborates with regional leadership to drive branch profitability and customer satisfaction.

Qualifications

• Strong leadership and people management skills, including team supervision, performance management, and coaching.
• Sales, business development, and customer relationship management capabilities, preferably within insurance or financial services.
• Operational management skills, including branch administration, process adherence, and regulatory compliance.
• Analytical and problem-solving abilities, with experience in using data and reports to make informed decisions.
• Excellent communication and interpersonal skills for engaging customers, partners, and internal stakeholders.
• Bachelors degree in business, finance, marketing, or a related field; an advanced degree or relevant certifications in insurance are an advantage.
• Prior experience in branch management, retail banking, or insurance operations is highly beneficial.
• Proficiency with standard office software and familiarity with insurance or CRM systems.
• Ability to work on-site in Vasai, adapt to a fast-paced environment, and uphold ethical, inclusive, and customer-centric practices.