Key Account Manager

Company Description Care Health Insurance is a specialized health insurer offering a wide range of products, including retail health insurance, top-up coverage, personal accident, maternity, international travel, and critical illness plans. The company also provides group health and group personal accident insurance for corporates, micro insurance products for rural markets, and a comprehensive suite of wellness services. Guided by a strong consumer-centric philosophy, Care Health Insurance invests heavily in technology to enhance customer service, product innovation, and value-driven solutions. The organization has received multiple industry accolades, including the Overall Achievement Award (SAHI category) at the ASSOCHAM 16th Global Insurance Summit & Awards and several awards at the ET Now Insurance Summit & Awards 2024. Its recognition for claims service leadership and rural sector excellence underscores its commitment to quality and accessibility in healthcare insurance.

Role Description This is a full-time, on-site Key Account Manager role based in Bengaluru. The Key Account Manager will manage and grow relationships with SME Brokers and their corporate clients serving as the primary point of contact for all policy, servicing, and renewal needs. Responsibilities include understanding client requirements, proposing suitable health insurance and wellness solutions, coordinating policy issuance and endorsements, and ensuring timely renewals. The role will involve collaborating with internal teams such as underwriting, operations, claims, and product to resolve issues, optimize service delivery, and support tailored offerings. The Key Account Manager will also track performance metrics, prepare account reviews, drive cross-sell and upsell opportunities, and support client training, onboarding, and stakeholder engagement activities.

Qualifications

• Proven experience in key account management, corporate sales, or relationship management, ideally within insurance, healthcare, or financial services.
• Strong client servicing and stakeholder management skills, with the ability to build long-term, trust-based relationships at multiple organizational levels.
• Solid understanding of health insurance products, group policies, and claims processes, or willingness and capacity to learn quickly.
• Good analytical and reporting abilities, including comfort with data, dashboards, and performance metrics to drive account growth and retention.
• Excellent verbal and written communication, presentation, and negotiation skills in a professional setting.
• Ability to work on-site, manage multiple priorities, and coordinate effectively with cross-functional teams under defined timelines.
• Bachelors degree in Business, Management, Insurance, or a related field; relevant certifications in insurance or health finance are an advantage.
• Prior experience handling corporate or institutional accounts in the Bengaluru region is a plus.