Kotak Mahindra Bank Ltd | Team Leader/Team Manager- Inbound & Outbound

Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Team Leader / Team Manager-(Inbound CCE Process) For Noida (Sec-125), Thane-(W) & Hyderabad Location.

=> This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary plus incentives.

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Job Designation: Team Leader / Team Manager- (Inbound CCE Process)

Job Grade: Deputy Manager-M3

Department: Customer Experience Center

Job Locations: Noida (Sec-125), Thane-(W) & Hyderabad

Must be Experience:

• Must have at least 4.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only.
• Excellent Communication skills Verbal & Written.
• Male candidates should be flexible to work with 24/7 shits and Females 7.00 AM to 8.00 PM) including Sunday & holidays.
• Male & Female both can apply with maximum age limit of 35 years.

:

• Responsible for managing a team of 15-18 team members of Inbound customer service).
• Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
• Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
• Manage escalated customer calls (complaints) with end-to-end resolution.

Salary Package:

• Annual CTC of Rs.6.00 to 8.00 Lac per annum plus performance based high Incentives.
• Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
  

Education Qualification:

• Minimum Graduate with any stream

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How To Apply:

=> Interested candidates need to apply via Naukri.com by clicking apply link on same the page

or

=> Need to share updated CV's/Resumes at: info.careerdesk@gmail.com and mention in the subject line "Kotak-TL-266"

or

=> Also can share updated CVs / Resumes via WhatsApp on: +91-964-368-7646 and mention in the subject line "Kotak-TL-266"

For Any kind of query or concern can contact us

Strictly in between 10.00 am to 6.00 pm only Mob: +91-964-368-7646

#if your CV / profile got shortlisted with us we will contact you back.

Regards

Career Empower (Hr-Team)

On Behalf of Kotak Mahindra Bank