Kotak Mahindra Bank | Phone Banking Officer/ CCE Inbound-Voice Process

Urgent hiring for Kotak Mahindra Bank Ltd. For the Post of Phone Banking officer (PBO) for Noida (Sec-16 & Sec-125,) Location.

=> This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives.

=> Be part of fastest growing digital sales channel in financial services industry.

=> This will be permanently working from office only (Not a Work From Home).

===========================================================================

Job Designation: Phone Banking Officer (PBO)

Role Category: Customer Services (Inbound Voice Process)

Job Grade: Assistant Manager M -1 & Deputy Manager - M2

Job Locations: Noida (Sec-16 & Sec-125) And Mumbai - (Thane)

This is "Contact Centre Branch" (Non-Branch Banking) based Job,

Completely In-house / Office-based profile,

Must be Experience:

# Must be having at least 1 Year of experience into any kind of Customer Service with Voice/Calling with BPO, IT, Banking, BFSI & any other industry can also apply.

Please Note: Candidates who's holding degree of B.tech & MBA is not eligible.

Key Role & responsibilities:

=> Must be flexible with 24/7 shift, late evening and night shifts and scattered 8 Week Offs in a month. (For Females: 9 hrs. shift in between 7.00 AM to 8.00 PM).

=>This position is primarily responsible for receiving / attending the inbound calls from existing customers to resolve their complaints & queries and give them the service against the banking products and services.

=> Developing and maintaining banking relationships with a select group of Individual customers by providing them exceptional individualized customer service, thereby achieving targeted growth and service norms.

:

• To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
• To identify and convert the opportunities for cross selling (banking product) on customer's call.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Candidate Desire Profile:

• Must be Good Communication skills Verbal & Written.
• Good listening skills and strong communication abilities.
• Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
• Freshers with communication skills also can apply.
• Age should be 20-30 years only (Male & Female Both can apply).
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
• Team player Candidate must be able to work effectively with all levels of the organization.

Salary Package:

• Annual CTC of Rs.3.25 to 4.25 Lac per annum plus performance based high Incentives.
• Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).

Education Qualification:

• Minimum Graduate with any stream Or
• Post Graduate with any stream.

Note: Undergraduates are also can apply

How To Apply:

=> Interested candidates need to apply via Naukri.com by clicking apply link on same the page

or

=> Need to share updated CV's/Resumes at: hrs.empowercareer@gmail.com | And write in the subject line "Kotak-PBO-271"

or