Customer Support Executive VIP Lite (Marathi)

Job Title: Customer Support Executive - VIP Lite (Marathi)

Location: Thane West (Wagle Estate)

Experience: Minimum 6 Months

Salary: ₹18,000-20,000 In-hand + PF

Qualification: 10th / 12th Pass

Shift: 10:00 AM-7:00 PM / 12:00 PM-9:00 PM

Working Days: 5 Days (2 Rotational Off)

About The Role

We are looking for a Customer Support Executive to provide excellent customer service and assist customers over calls. The ideal candidate should possess strong communication skills in Marathi and be committed to delivering a positive customer experience.

Key Responsibilities

Customer Support

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Maintain high customer satisfaction through effective communication.
• Record customer interactions in the CRM system.
• Follow company processes and quality standards.

Coordination & Documentation

• Maintain accurate customer records and call logs.
• Coordinate with internal teams for issue resolution.
• Ensure timely follow-up on pending customer requests.
• Meet service quality and productivity targets.

Desired Candidate Profile

Educational Qualification

• 10th or 12th Pass.

• Minimum 6 months of recent experience in Customer Service.

• Excellent communication skills in Marathi.
• Customer-centric approach and good interpersonal skills.
• Basic computer knowledge and MS Office.
• Ability to work in rotational shifts.

What We Are Looking For

• A polite and customer-focused professional with strong communication skills.
• Someone who enjoys interacting with customers and resolving queries efficiently.

Nice to Have: Experience in BPO, Contact Centre, CRM tools, customer handling, and multilingual communication.