Customer Support & Operations Executive

Job Title: Customer Support & Operations Executive

Location: Mumbai

Experience: 1-3 Years

Qualification: Graduate

Salary: Up to ₹30,000 per month

Employment Type: Full-Time

About The Role

We are looking for a tech-savvy Customer Support & Operations Executive to deliver exceptional customer service while supporting day-to-day business operations. The ideal candidate should have excellent communication skills, be comfortable using CRM systems and productivity tools, and thrive in a fast-paced D2C environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries through calls, email, chat, WhatsApp, and support tickets.
• Maintain accurate customer records using CRM and ticketing platforms.
• Coordinate order processing and support daily operational activities.
• Work with Microsoft Office (Excel, Word, Outlook) for reporting and documentation.
• Utilize AI tools (including ChatGPT) to improve response quality and operational efficiency.
• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

Desired Candidate Profile

Educational Qualification

• Graduate in any discipline.

• 1-3 years of experience in Customer Support, Customer Service, CRM, or Operations.
• Experience in D2C, E-commerce, Retail, or Consumer Brands will be preferred.

• Excellent verbal and written communication skills.
• Strong knowledge of CRM and ticket management systems.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Tech-savvy with the ability to quickly learn new software and AI tools.
• Strong problem-solving, multitasking, and organizational skills.
• High attention to detail with a customer-first approach.

What We Are Looking For

• A proactive and ownership-driven professional.
• Someone passionate about customer experience and operational excellence.
• A quick learner who enjoys working with technology and automation.
• A team player capable of working in a fast-paced environment.