Head Of Information Technology

We are looking for 30% IT Infrastructure and 70% Business Applications

Interested candidates can share Resume at [HIDDEN TEXT]

Job Title GM IT Department - IT

Reporting to: MD Location: Bangalore

Objective:

Lead information technology function of a rapidly growing, Indian FMCG company into food

segment.

Support forthcoming IT projects aligned with the business strategy.

Manage the current applications and IT infrastructure of the organization and look out for

optimization opportunities.

Manage an IT organization which can support the multiple stakeholders including sales team /

distributors / retailers / e-commerce teams.

Suggest changes in IT policies, procedures, security & governance mechanism in the

company; Drive seamless operation & effective maintenance of enterprise architect,

applications, and infrastructure while securing enterprise from security threats.

Roles and Responsibilities:

1. Financial Responsibilities

Formulate the IT budget for the company, discuss and seek approval from the finance and

management team

Track and ensure IT budget adherence at the company level; Timely report and address

budget overruns if any

2. Business Applications

Understand the business needs in terms of new applications, solutions and tools which will

help in terms of cost reduction, process improvements and better customer experience.

Support Mobility solution for sales team, look out the possibility of Distributor management

system for distributors, Retailer application, BI tool for MIS reporting, AI Chabot for retailers.

Support Oracle Netsuite ERPs existing implementation and suggest changes in terms of

modules to be implemented.

Support existing HR software and implement new modules of HRMS.

Oversee project implementation and ensure adherence to timelines, budgets and quality; Act

as an escalation point in case of project deadlocks and ensure timely resolution of issues

Track and report on project status at identified critical milestones

i. Mutually discuss and resolve issues, evaluate partner performance and

undertake actions for seamless project delivery

Continuously scan changing IT landscape and share best practices relevant to Company;

assess the latest technological advancements and drive new technology IT projects and

initiatives at the company in consultation with management team, while proactively meeting

business requirements.

3. IT Operations Excellence

Implement a robust IT operating and service delivery model that will guide the companys IT

function in line with best practises in the industry.

Drive development / up-gradation of IT systems, procedures & processes to cater to evolving

company needs and enhancing effectiveness and efficiency of operations; Identify and sign

Contract / MOU with Infrastructure, Application & Security Partners for company-specific

requests/ tools

Maintain an oversight of effective deployment of IT assets, systems, procedures and processes

with respect to consistency, reliability and effectiveness.

o Monitor the validity of infrastructure, applications and systems licenses and ensure

timely renewal

4. Partner Management

Identify and establish strategic partnerships with the IT vendors.

Strategically negotiate with partners for best cost for the projects

Oversee and periodically review partner performance and service levels at the established

SLAs; Address or escalate non-compliances if any.

5. IT infrastructure, Security, Risk Management and Governance

Manage the existing IT infrastructure of the company and suggest any changes required.

Drive adherence to IT security and governance framework, policies and guidelines

o Oversee compliance and ensure prompt resolution of non-compliances / security

incidences

o Oversee establishment of IT security architecture and ensure integration of OT

security with overall security architecture

Ensure robust implementation of guidelines and protocols for security, privacy, and data

protection controls; Oversee running of information security, privacy and data protection

controls (people/ process/ technology) to adequately mitigate security risks; Address security

incidences and escalate issues when appropriate

6. Customer Satisfaction

Ensure customer feedback collection for the IT services and solutions; Analyse customer

satisfaction levels and discuss new strategies with the management to improve customer

satisfaction levels based on feedback received

Oversee initiatives raising awareness about IT services and solutions and communicating its

value contribution to the business.

Ensure that end customers feedbacks are taken and acted upon in IT applications.

7. People Management

Drive a collaborative and a high performance driven culture Set goals, review performance

and provide feedback so as to ensure a motivated and committed team

Drive team engagement & collaborative workplace initiatives.

Educational Qualification:

Bachelors degree in computer science or a related discipline

o Higher Degree in relevant field (Computer Science or related, Business management)

Experiences:

Minimum 10+ years of work experience with 4-5 years minimum in the similar role, played a

key role in project implementations in a large/ mid-sized FMCG Organization

Experience in handling program management with business wide change impact and

managing IT technology project life cycle

Experience of dealing with multiple stakeholders (Internal / External) and multitude of users

Active experience of managing sizeable teams (> 3)

Experience of handling business application rollouts, services / project of multi-dimensional

nature and high complexity of services

Exposure to:

o Oracle or SAP S/4 HANA rollouts is preferred.

o Managing Network, Infrastructure and IT Systems & Assets

Exposure to cyber security and IT risk management verticals

Preferable to have worked with technology Giants AWS, SAP, Microsoft, IBM, Oracle

Preferable to have worked in related industries Pharma, FMCD or Process Manufacturing