85+ Applicants
Posted: 17 hours ago
0-2 years
Lucknow, Uttar Pradesh, Apollomedics Super Specialty Hospitals, NR Cluster 2, Northern (Hospital), India
work from office
Posted: 17 hours ago
|
Applicants: 85+
Job Description
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Job Description
The Associate – Call Center position at Apollomedics Super Speciality Hospital in Lucknow is a patient-facing support role. The primary purpose of this role is to handle inbound and outbound communications professionally, managing doctor appointments, patient queries, and service packages.
Below is the structured job description, outlining the key responsibilities, requirements, and required skills for this position.
? Key Roles & Responsibilities
- Inbound & Outbound Calling: Professionally handle high-volume inbound queries and make outbound follow-up or confirmation calls.
- Appointment Management: Schedule, reschedule, and cancel patient appointments for various doctors and departments across the hospital.
- Information Provisioning: Provide precise details to callers regarding OPD timings, doctor availability, diagnostic services, pricing, and health packages.
- Complaint Escalation: Log patient grievances, feedback, or complex service-related complaints, and route them to the relevant supervisors or clinical departments.
- Inter-departmental Coordination: Work alongside the front office, billing desk, diagnostic labs, and medical teams to ensure seamless patient care services.
- CRM Data Management: Maintain systematic records of patient interaction history, update booking logs, and handle basic computer data entry tasks.
? Job Requirements & Qualifications
- Education: Graduate in any stream (12th Pass with relevant experience is occasionally considered for entry-level roles).
- Experience: Typically ranges from 0 to 3 years of experience in a BPO, customer support, or healthcare front-desk setting. Freshers with good communication skills are often welcomed.
- Languages: Fluency in Hindi and English is mandatory for navigating local patient requirements in the Lucknow region.
- Shift Flexibility: Ability to work in operational shift routines as mandated by the hospital’s 24/7 care guidelines.
Skills
CRMCommunicationTeamsPatient CareIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Apollo Hospitals Enterprise Limited is an Indian multinational healthcare group which operates a major network of hospitals, pharmacies, primary care and diagnostic clinics across Asia.
Important dates & deadlines?
Application Deadline
02 Dec 26, 03:25 PM IST
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