Customer Relations Coordinator

We are seeking a customer-focused and organized Customer Relations Coordinator to support patients and their families throughout their healthcare journey. The role involves coordinating patient communication, addressing queries and concerns, facilitating appointments and services, and working closely with clinical and administrative teams to ensure a positive patient experience.

Key Responsibilities

• Serve as the primary point of contact for patients and their attendants.

• Coordinate appointments, consultations, follow-ups, and other patient services.

• Respond to patient inquiries through phone, email, WhatsApp, or in-person interactions.

• Handle complaints, concerns, and feedback professionally and ensure timely resolution.

• Coordinate with doctors, nurses, billing, insurance, diagnostics, and other departments.

• Explain hospital/clinic processes, services, and basic administrative procedures to patients.

• Maintain accurate patient interaction and complaint records.

• Follow up with patients regarding appointments, reports, treatment-related services, and feedback.

• Support patient registration, admission, discharge, and other administrative processes when required.

• Collect and document patient feedback and identify recurring service issues.

• Maintain confidentiality of patient information and comply with healthcare privacy and organizational policies.

• Prepare customer-service reports and share relevant updates with management.

• Contribute to improving patient satisfaction and overall service quality.