Urgent Hiring Requirement // Customer Support Executive// Gurgaon Gurugram

Cars24
Department Icon Human Resource (HR)/ Talent Acquisition
Posted: 6 hours ago
0-4 years
All India
Human Resource (HR)/ Talent Acquisition
work from office
Full Time
Closes 25 Dec 2026
Posted: 6 hours ago
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Job Description

  • Urgent Hiring Requirement // Customer Support Executive// Gurgaon Gurugram
  • Company: Cars24
  • Job Location: India
  • Employment Type: Full-time
  • Key Responsibilities
  • Handle customer complaints and queries .
  • Manage customer interactions through inbound/outbound calls and emails.
  • Understand customer concerns and provide accurate information regarding warranty coverage, claims, processes, and resolutions.
  • Register and maintain customer complaints and warranty cases in the CRM/system.
  • Coordinate with dealers, service centers, warranty teams, technical teams, and other internal departments for issue resolution.
  • Follow up regularly on open complaints and warranty cases until closure.
  • Provide customers with timely updates on the status of their complaints and warranty requests.
  • Handle escalated and difficult customer situations professionally.
  • Ensure complaints are resolved within defined TAT/SLA.
  • Maintain proper documentation of customer interactions and case history.
  • Identify recurring customer issues and highlight them to the concerned department.
  • Ensure a high level of customer satisfaction and maintain qualified communication at all times.
  • Required Skills & Competencies
  • Excellent English and Hindi communication skills, both verbal and written.
  • Proficient in handling voice and email processes.
  • Strong customer-handling and complaint-resolution skills.
  • Positive understanding of customer service and after-sales processes.
  • Strong follow-up and coordination abilities.
  • Ability to handle irate customers calmly and professionally.
  • Positive problem-solving and decision-making skills.
  • Basic knowledge of MS Office, CRM, and email communication.
  • Ability to manage multiple complaints/cases simultaneously.
  • Good attention to detail and documentation skills. .

Skills

Hindi Communication SkillsProficient In Handling VoiceComplaintresolution SkillsAbility To Handle Irate Customers CalmlyPositive Understanding Of Customer ServiceStrong CustomerhandlingCoordination AbilitiesEmail ProcessesProfessionallyPositive ProblemsolvingDecisionmaking SkillsBasic Knowledge Of MS OfficeEmail CommunicationExcellent EnglishCRMAftersales ProcessesStrong Followup

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About Company

Makes Buying & Selling a Car An Easy, Fair & Quick Experience. Hassle Free Documentation & Free RC Transfer. Lakhs+ Happy Customers. Free Paperwork.

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