Founder's Office Role - Customer Success

Role : Founder's Office - Customer Success

Location : Bangalore

Type : Work From Office

Accepting Applications from : Candidates who have specifically done customer success + expansion + led customer success teams at early / mid stage companies.

Role Reports to : Founders

About Us

• What we are: The most human-like voice AI bot.

What we've done:

Proven to be the most human-like bot in the market (Competed in POCs against 6+ other voice AI companies and came out as #1 to win contracts)

• We've grown the fastest of any voice AI company in India - in <8 months,

Our funds: Just closed our $3 mn seed round

Your work will involve:

Being the CEO's co-pilot - help set priorities, prep for big investor meetings, and make sure the company's eyes are on the right goals.

Owning the big customer success projects - if it's high-stakes, cross-functional, and "someone has to make sure this actually gets done," it's yours.

- Being in two places at once - join key meetings (sometimes in the CEO's seat), capture insights, and drive follow-through.

Special ops - take on surprise missions like exploring new markets, structuring partnerships, or helping design the org of the future.

Building the playbook, not just following it - connect with founders, operators, and leaders in other startups, borrow their best ideas, and bring back fresh processes and frameworks to make us sharper.

QUALIFICATIONS

Background - Customer Success consulting, strategy, ops, or high-growth startup experience is great, but we care more about impact and adaptability than titles.

Preferred: Ex-MBB consulting and/or founder experience and/or Founder's office at a very fast-growing startup

Strategic brain + operator's hustle - you can switch between big-picture thinking and getting into the weeds without breaking a sweat.

Preferred: Built and sky-rocketed GTM sales + customer success functions

Data-driven instincts - you love dashboards, KPIs, and making decisions backed by numbers.

Power communicator - whether it's a board deck, an investor pitch, or a Slack update, you know how to get the message across.

Multi-tasking ninja - juggling priorities, projects, and stakeholders is your natural state.

People whisperer - you can build trust quickly with leadership, teammates, and external partners.

Startup-ready - you're comfortable with ambiguity, wear multiple hats, and thrive when things are moving fast.

Why This Role Rocks

• You'll have a front-row seat to building and scaling a startup.
• You'll get to work on everything from strategy to operations to fundraising
• You will be working with some of the most renowned VPs of enterprises in India (Think: Vijay - Shekhar Sharma literally signs off on our voice AI bot for Paytm Insurance)
• You'll have direct impact on the CEO's effectiveness and the company's trajectory.
• You'll basically become the glue and the accelerator for the entire team.