Manager Information Technology

Career Area:
Technology, Digital and Data
:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, youre joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
We are seeking an experienced Manager Information Technology to join our Design Eng Processes team - CAT IT Division.
The preference for this role is to be based out of Bangalore – Caterpillar PSN
This position requires candidate to work a 5-day -a -week schedule.
Shift Timing: 01:00-10:00PM IST
Job Purpose:
Your Work Shapes the World. Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We dont just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customers needs. Join us.
The Information Technology Manager role has ownership of the main support and execute functions for the Enterprise Applications department within Caterpillar IT. This includes accountability for support metrics, management of contracts with strategic vendors, and leadership over a global Caterpillar team responsible for the delivery of these services. The application portfolio in question includes multiple instances of SAP, Manufacturing, Order to Delivery and pricing applications, among others. This is a critical role that helps ensure our end users experience a well-equipped, efficient, and simple touchpoint to support. Further, this role owns the Continuous Improvement journey for the department, with programs that drive toward improving automation, monitoring, and analytic capabilities.
Job Duties:

• Own and drive all incidents, service tasks, problem tickets and system optimization for operations portfolio, ensuring delivery against commitments, SLAs, and outcomes.
• Establish, monitor, and continuously improve standard work; ensure progress, risks, and dependencies are communicated effectively to stakeholders and leadership.
• Manage and develop a multi-disciplinary organization delivering business and technical solutions, including process functionality, technical capability, and automation.
• Partner with business units and decision makers to support day-to-day operations, incident/problem resolution, and continuous service improvement.
• Implement and govern common operating procedures, controls, and metrics to strengthen quality, compliance, and operational resilience.
• Lead, mentor, and develop high-performing IT teams, foster a collaborative and results-oriented work environment.
• Execute multiple priorities & business requirements. Develops solutions that best meet the needs of the enterprise, with options to meet differentiated business capabilities as needed.
• Develops & manages IT budget for area of accountability.
• Delivers highly available, leading IT services through best-in-class service level management practices with the ability to flex with changing business demands.
  

What You Will Have:

• Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
• Functional and/or Technical SAP knowledge
• Gen AI Assisted Development or Support: Practical experience leveraging AI-assisted development tools (such as GitHub Copilot or automated agent workflows) to accelerate application development or support, cost or effort reduction, or support optimization. Demonstrated experience with AI tools
• Experience managing contracts and vendor relationships
• A Lean or Continuous Improvement background.
• An ability to translate between technical and business language, creating a bridge between the support organization and the Caterpillar business they serve.
• Experience as a leader in the IT space.
  

Top Candidates Will Also Have:

• Has the ability to lead, analyze and have a broader perspective on specific technology and related solutions. This requires a comprehensive understanding of application solutions, interfaces, security, data governance policies and procedures.
• Skilled in large scale application support and development
• Prior experience in driving innovation and automation
• Extensive experience in working with cross-functional teams, along with proven history of strong job-related results
• Execute business objectives through collaboration and decisive action. Provide guidance to the team in resolving issues in a timely manner and lead technical teams with focus on innovation and continuous improvement.
• Lead and/or direct teams within or outside of discipline addressing complex problems. Experience in managing teams working across multiple locations working from satellite office locations
• Strong stakeholder management skills
  

People Leadership / Scope
Directly lead IT Managers, Technology Specialists, Information Systems Specialists, Business Managers, and application/technical/operations teams within the division; drive performance management, coaching, succession planning, and a culture of collaboration and accountability.
Additional Duties
Perform other related duties as assigned to support organizational objectives.
Education/Experience: Requires a relevant computer science masters or graduate degree and 15 plus years of progressively complex Information Service experience including staff and supervisory assignments in Information Services and related areas. Requires general understanding of basic business operations including one or more of the following: general business processes, technical infrastructure, application development and support of major projects, and engineering functional applications. The incumbent must have ability to provide strategic direction for effectively managing staff, budgets, business plans, project plans and developing 2-5-year plans on Information Services. Requires ability to work with diversified departments along with effective oral and written communications skills. The incumbent must have a strong customer focus and business knowledge. The position also requires to work efficiently with integration partners, technology vendors, and managed service partners.
Additional Info:

• May require travel of up to 25%
• This role requires 5 days onsite.
• Relocation is unavailable.
  

Skill Descriptors
Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the companys business; ability to apply this knowledge appropriately to diverse situations.
Level Working Knowledge:

• Comments on the organizations business model and financial goals.
• Communicates key considerations for business decision making process.
• Cites examples of types of information needed to make sound business decisions.
• Participates in business task to get things done in own unit or area.
• Caters to key stakeholders and their priorities.
  

Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organizations use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.
Level Expert:

• Participates in architecting an enterprise-wide technology strategy.
• Champions awareness of criticality of IT to business, staying with IT trends as needs dictate.
• Ensures senior management awareness of enterprise-wide impact of major technology trends .
• Monitors industry experience and best practices on IT trends and introducing new technology.
• Provides perspective on the evolution and impact of major technologies.
• Analyzes organizations transition and support strategies.
  

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Expert:

• Monitors industry trends and directions and discusses possible impact on internal strategies.
• Designs and orchestrates the use of business analytics for strategic decision making.
• Champions the use of business intelligence applications for tactical and strategic decisions.
• Helps others discover the diverse features, parameters, or considerations to take into account.
• Implements operating metrics and performance gauges such as the balanced scorecard.
• Employs statistical and quantitative analysis, explanatory and predictive modeling techniques.
  

Continuous Transformation: Knowledge of evolving the business to remain competitive; ability to understand, adapt oneself to, respond to and proactively seek changes and innovation in the business environment to improve the competitive advantage of an organization.
Level Working Knowledge:

• Implements new systems, procedures and tools efficiently when changes occur in the work environment.
• Adjusts current working processes or adopts new approaches in response to changes in the business environment.
• Seeks challenging opportunities or assignments to grow and develop ones own knowledge, skills and abilities.
• Explains lessons or experiences learned from mistakes and failures as well as successes.
• Communicates and analyzes assumptions about a particular issue with colleagues to gain new perspectives or more effective solutions.
  

Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization.
Level Extensive Experience:

• Promotes a talent-focused organization where talent management is the responsibility of all managers.
• Develops a consistent set of practices that build a pipeline of future leaders for key positions.
• Directs mentoring and coaching programs to reinforce learning and development and to surface candidates for selection and succession.
• Creates a specific employee value proposition to improve the retention and motivation of team members.
• Offers key developmental and transitional experiences to those one is mentoring or coaching.
• Develops clear criteria and guidelines for determining optimal fit between individuals and key roles.
  

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Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
Level Expert:

• Evaluates leader performance based on efficacy, advancement and emergence.
• Coaches others in leadership concepts and techniques, such as contingency & transactional.
• Champions behaviors that inspire cohesiveness and move the organization to reach a vision.
• Monitors industry for leadership programs; implements programs within organization.
• Leverages diverse leadership styles: autocratic for speed, democratic for co-operation, etc.
• Uses modeling & role-playing to improve the ability of leaders to manage own behaviors.
  

Matrix Management: Understanding of the importance of being able to leverage external resources when required and ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
Level Working Knowledge:

• Communicates effectively up, down, and across the organization.
• Balances requirements and deliverables from various functional areas.
• Describes basic viewpoint of own functional specialty.
• Under guidance, identifies and resolves potentially conflicting requirements.
• Keeps relevant functional and line associates involved on key project or tactical issues.
  

Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).
Level Expert:

• Leads a team in managing collaborative relationships with multiple vendors or suppliers.
• Provides comprehensive knowledge of industry practices with using external or third parties.
• Evaluates vendor or suppliers plans and directions and potential impact on the organization.
• Develops rationale and best practices for use of external vendor/supplier resources.
• Shares experiences with managing and integrating products and services from multiple vendors or suppliers.
• Consults on service provider problems and corrects or terminates as appropriate.
  

What You Will Get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance
  

Holistic Development

• Personal and professional development through Caterpillar s employee resource groups across the globe
• Career developments opportunities with global prospects
  

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program
  

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.
  

Additional Information:
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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