CG-VAK Software & Exports - Product Lead - Digital Platforms

Roles & Responsibilities:
PRINCIPAL ACCOUNTABILITIES:
1. Product roadmap and requirement management:
- Understand business objectives, customer pain points and channel priorities for App and Web journeys.
- Translate business requirements into product backlog, user stories, BRDs, acceptance criteria and release scope.
- Prioritize requirements basis business impact, customer experience, regulatory need and technology feasibility.
- Maintain product roadmap and ensure alignment with POD Head, PMG, Business and Technology teams.
2. Product lifecycle and delivery management:
- Own delivery of assigned digital journeys from requirement discovery to go-live and post-launch monitoring.
- Coordinate with IT, Design, Analytics, Operations, Risk and Compliance teams for timely execution.
- Track sprint progress, dependencies, defects, UAT observations and release readiness.
- Ensure all deliverables are closed as per approved scope, quality standards and committed timelines.
3. Customer journey and UI/UX coordination:
- Work with DCX/UI-UX teams to design clear, intuitive and customer-friendly journeys.
- Review wireframes, screen flows, communication content and customer touchpoints for journey consistency.
- Identify customer friction points and recommend improvements to improve adoption and conversion.
4. KPI monitoring and post-live governance:
- Monitor journey performance through leads, funnel conversion, drop-offs, feature adoption and business output.
- Work with Analytics teams to validate KPI dashboards and highlight performance gaps.
- Drive post-live issue resolution, improvement backlog and course correction actions.

5. UAT, release and change governance:
- Plan and coordinate UAT with Business, Product, Operations and Technology stakeholders.
- Ensure defects are tracked to closure and release sign-offs are obtained before deployment.
- Support release notes, training inputs, SOP updates and communication for new launches.
6. Stakeholder management and governance:
- Facilitate discussions with Business, PMG, IT, COE, Analytics, DCX, Risk and Compliance teams.
- Prepare project updates, risk trackers, milestone status and governance notes for POD Head review.
- Escalate blockers impacting delivery timelines, business performance or customer experience.
7. Team development and execution discipline:
- Guide managers and team members on requirement detailing, UAT discipline, delivery tracking and product governance.
- Establish ownership, review rhythm and documentation hygiene within the product delivery team.