Assistant Manager Human Resources

Company Description

CGH Earth is a pioneer in sustainable and responsible tourism in India, offering leisure and wellness experiences. Focused on integrating local communities and preserving the environment, the company provides luxury rooted in simplicity and conscious travel. With unique properties, CGH Earth offers a diverse range of hospitality experiences. CGH Earth is currently hiring an Assistant Manager - Human Resources to managing all people-related functions for two properties – Samabeong, Kalimpong and Singell Tea Estate, Darjeeling.

Role Description

The Assistant Manager – Human Resources will function as the Head of the Human Resources Department and will be responsible for managing all people-related functions for two properties – Samabeong, Kalimpong and Singell Tea Estate, Darjeeling. Working in close coordination with the respective General Managers and Corporate HR, the incumbent will drive employee engagement, talent acquisition, learning and development, performance management, statutory compliance, and employee relations.

The role requires a hands-on approach, strong interpersonal skills, and the ability to support Two locations while fostering a culture that reflects CGH Earths values of authenticity, sustainability, and responsible hospitality.

Key Responsibilities

Human Resource Operations

• Lead and manage all HR activities for both properties.
• Ensure implementation of HR policies, procedures, and systems in alignment with corporate guidelines.
• Maintain employee records, HRMIS data, and personnel documentation.
• Ensure timely completion of HR reports and compliance requirements.

Talent Acquisition and Onboarding

• Coordinate manpower planning with the General Managers and Department Heads.
• Manage recruitment activities for both properties.
• Ensure seamless induction and onboarding of new employees.
• Build local talent pipelines and support succession planning initiatives.

Employee Engagement and Culture

• Promote a positive work environment and foster employee engagement.
• Organize employee welfare activities, recognition programs, and celebrations.
• Strengthen organizational culture in line with CGH Earths philosophy and values.
• Serve as a trusted point of contact for employees and address concerns proactively.

Performance Management

• Coordinate performance reviews, and appraisal processes.
• Work with Department Heads to ensure effective performance management.
• Assist in identifying high-potential employees and development opportunities.

Employee Relations and Compliance

• Maintain harmonious employee relations and resolve grievances effectively.
• Ensure compliance with labour laws and statutory requirements.
• Coordinate disciplinary procedures and maintain confidentiality in employee matters.
• Support audits and inspections as required.

Payroll and Administration Support

• Coordinate attendance, leave management, and payroll inputs.
• Ensure accuracy and timely submission of HR-related documentation.
• Support accommodation, welfare, and employee facilities management where applicable.

Cross-Property Coordination

• Travel periodically between Samabeong and Singell Tea Estate to provide HR support.
• Ensure consistency of HR practices and employee experience across both properties.
• Partner with General Managers and Corporate HR to implement organizational initiatives.
• Actively contribute to operational requirements beyond traditional HR boundaries in a hospitality environment.

Qualifications & Experience

• MBA / Postgraduate Degree in Human Resources, Personnel Management, or related discipline.
• 4–6 years of experience in Human Resources, preferably in hospitality or service industries.
• Exposure to labour laws and statutory compliance.
• Strong communication, interpersonal, and conflict resolution skills.
• Ability to work independently and manage two locations.
• Proficiency in MS Office and HR information systems.