IT Support APAC

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Deliver reliable, user-centric IT support services to end users, ensuring consistent service quality, adherence to global processes, and a positive user experience across all locations.

Key Responsibilities

• Provide first and second-level IT support for:
• Incidents
• Service requests
• Basic troubleshooting across devices, applications, and accounts
• Handle onboarding and offboarding activities, including:
• Account setup
• Device configuration
• Access provisioning (based on defined processes)
• Act as a primary point of contact for end users, ensuring timely and professional communication throughout ticket resolution
• Use ServiceNow to:
• Log, track, and update tickets
• Follow defined ticket intake and categorization standards
• Avoid handling work outside of the ticketing system
• Work towards meeting defined SLAs and KPIs, and escalate risks (e.g. delays, backlog) when needed
• Support hardware lifecycle tasks, including:
• Laptop deployment and replacement
• Peripheral setup
• Basic troubleshooting and coordination of repairs
• Follow and execute standardized onboarding processes for users across locations (devices, mobile, access)
• Collaborate with Infrastructure, Security, and Application teams to escalate and resolve issues when required
• Maintain and contribute to documentation and knowledge base articles
• Provide on-site and remote support for office users, including meeting room setup and basic IT setup
• Support user education by guiding users on proper IT processes, tools, and self-service options

We offer a dynamic and international environment where high performance meets real purpose. Were proud to be Great Place to Work-certified and even prouder of the people who make that possible. Lets shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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