Application Support Engineer

– Application Support Engineer Position

Title : Senior Application Support Engineer

Experience : 5 + years

Location : Hyderabad

Note: Ability to work in shifts and participate in on-call support rotations is mandatory.

Job Summary We are looking for an Application Support Engineer to join our Application Support Team. The primary responsibility of this role is to monitor and support production applications hosted in AWS, ensure system availability, troubleshoot issues, and coordinate with development and infrastructure teams for timely resolution. The ideal candidate should have strong analytical skills, production support experience, and a good understanding of cloud-based applications and monitoring tools.

Key Responsibilities

• ● Monitor production applications and services hosted in AWS.
• ● Identify, troubleshoot, and resolve production issues in a timely manner.
• ● Monitor application health, logs, alerts, and system performance.
• ● Coordinate with Development, DevOps, DBA, and Infrastructure teams during incidents.
• ● Perform root cause analysis (RCA) for production issues and document findings.
• ● Support application deployments, validations, and post-release monitoring.
• ● Create and maintain support documentation, SOPs, and knowledge base articles.
• ● Handle incident management, problem management, and escalation processes.
• ● Ensure maximum uptime and availability of production systems.
• ● Participate in on-call support and weekend support rotations if required.
• ● Monitor batch jobs, integrations, APIs, and scheduled processes.
• ● Communicate production status updates to stakeholders and management.

Required Skills

• ● Experience in Application Support / Production Support roles.
• ● Good understanding of AWS services such as: ○ EC2 ○ CloudWatch ○ RDS ○ S3 ○ Lambda (preferred)
• ● Knowledge of Linux/Unix commands and server monitoring.
• ● Experience with log analysis and monitoring tools.
• ● Basic understanding of SQL and database troubleshooting.
• ● Understanding of incident management and ticketing systems (JIRA, ServiceNow, etc.).
• ● Strong troubleshooting and analytical skills.
• ● Good communication and coordination skills.

Preferred Skills

• ● Experience supporting web applications and APIs.
• ● Knowledge of Tomcat, JBoss, Java applications, and microservices architecture.
• ● Familiarity with CI/CD pipelines and deployment processes.
• ● Exposure to monitoring tools such as Datadog, Splunk, Grafana, or New Relic.
• ● Knowledge of shell scripting or automation.
• ● AWS or Azure certification is a plus.