IT Associate Business Partner

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, youre in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation cant happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

To realize our long term IT objectives, we need to transform our products, experiences, processes, technology, and how we operate. We are looking for people who are passionate about modernizing ways of working and want to spread this approach within our teams and business processes.

To execute this transformation, we need people who take the lead in understanding our business processes and challenges and how IT can help streamline and simplify their operations and growth.

The India IT team works to empower internal CNH teams with robust, user-centered capabilities that digitize and streamline business processes, improve customer experience, and help strengthen the firms operational maturity. As a part of this team, you will be responsible for managing business stakeholders, customer experience and bsuiness transformations and enhancements decisions across the different technology platforms within the IT team.

Key Responsibilities

This role would be aligned with a specific business segment and would act as a liaison between IT and other business units in the organization. As departments increasingly rely on technology, organizations often find they need to establish stronger communication between IT and outside business units. This role is typically a mid level position, for which candidates need a wide range of experience, hard and soft skills and education to fill the job requirements.

Youll need understanding of the IT department, but youll also need the skills to effectively communicate with business unit and to understand their technological needs. Youll be a main point of contact between business functions that rely heavily on technology for daily business. This role is focused on the customer and how the company supports the customers needs and expectations. d

Primary And Secondary Duties

• Developing and maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with business stakeholders.
• Identifying business needs and requirements and working with IT Engineering teams for suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Facilitating complaints and issues efficiently and in a timely manner
• Ensuring client satisfaction. Business and End user advocate
• Owns and drives business value, certifies end product
• Strong experience and knowledge of business domains or previous experience as product owner or ICT Business Specialist in manufacturing industry. Experience as a relationship manager, in customer service, or a similar role.
• Well-versed knowledge of software development lifecycle, and testing methodologies. Prior experience of working with functional IT teams in similar roles. Proficiency in basic IT tools.
• Ability to build and maintain strong client and business relationships.
• Functional business domain knowledge about their business segment

The ideal candidate will

• 10+ years of overall proven experience with business Products esp corporate functions like Finance, Legal, HR, Communications, etc in Manufacturing industry
• Ensure customers priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated.
• Ensure conflicting stakeholder requirements are mediated appropriately.
• Handling stakeholders complaints and escalations well through a sympathetic (yet formal) process.
• Tracking customer and technology trends that could impact customer perception and service provision.
• Must know business issues and communicate in a way that a business person can understand.

• Communication and Collaboration
• Understanding and solving business problems
• Emotional intelligence and empathy to customer needs
• Conflict Management - Identify potential win-win opportunities for customer and own organization
• Establish realistic expectations to support development of mutual trust
• Monitor ongoing commitments to ensure fulfilment
• Communicate both good and bad news to avoid surprises

• Graduate / Post Graduate / MBA / Bachelors degree in business, IT, CS, Engineering or similar

At CNH, our people are at the heart of everything we do. Thats why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered—both personally and professionally. We believe that when youre given the tools to thrive, you can drive meaningful impact. At CNH, youll not only find the resources to succeed today—youll find the foundation to grow a career and build a future.