AWS Connect Claude AI Developer

About the Role:

We are looking for an AWS Connect + Claude AI Developer to build and integrate AI-powered customer contact-center solutions using Amazon Connect, and Anthropic Claude.

Responsibilities

• Develop and configure Amazon Connect contact flows, queues, routing, and integrations.
• Integrate Claude AI through AWS into customer-service applications.
• Build AI capabilities such as agent assist, call summarization, intent detection, sentiment analysis, and automated responses.
• Develop RAG-based solutions using enterprise knowledge bases.
• Build APIs and serverless integrations using AWS Lambda, API Gateway, S3, DynamoDB, etc.
• Integrate Amazon Connect with CRM and enterprise applications.
• Develop and optimize prompts and LLM workflows for Claude.
• Implement logging, monitoring, security, and production support using AWS services.
• Collaborate with business and technical teams to deliver scalable AI solutions.

• Strong hands-on experience with Amazon Connect
• Amazon Bedrock + Anthropic Claude
• Generative AI / LLM application development
• Prompt engineering
• RAG and vector/search concepts
• AWS Lambda, API Gateway, S3, DynamoDB
• Python or Node.js
• REST APIs and event-driven/serverless architecture
• Amazon Lex / Transcribe is a plus
• Experience with contact-center or conversational AI solutions
• AWS Certifications preferred (AWS Solutions Architect, AWS Developer, or AWS Connect Specialty).
• Experience in the BFSI (Banking, Financial Services, and Insurance) domain is a plus.
• Prior experience leading offshore delivery teams and managing client-facing engagements is highly preferred.